SAN FRANCISCO--(BUSINESS WIRE)--LiveVox Inc., the leading provider of cloud contact center solutions, today announced it received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
This follows LiveVox’s recognition last year as the Best Brand of Hosted Outbound Customer Contact Solution in the U.S. Market by independent research firm Frost & Sullivan. LiveVox integrates on demand ACD, automated dialing, IVR, call recording and business analytic applications onto a patented, fully burstable, and PCI compliant cloud platform.
“Cloud computing when combined with IP/MPLS is poised to change the economics of contact center infrastructure by up to 50%,” said Louis Summe, Chief Executive Officer, LiveVox. “IP/MPLS enables LiveVox to deliver ongoing cost efficiency compared to call center hardware, in addition to the flexibility, rapid deployment, and productivity enhancing features of cloud deployment.”
LiveVox has developed some of the most mature multi-site applications and configuration tools on the market. LiveVox is also dedicated to delivering a platform with the most robust carrier MPLS integration of any other cloud provider. IP/MPLS enables LiveVox to deliver the security, reliability and cost efficiency needed by today’s contact center.
“LiveVox was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies,” said Rich Tehrani, Chief Executive Officer, TMC. “LiveVox has demonstrated excellence as well as provided ROI for their clients. Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and LiveVox has earned its place with this distinguished honor.”
Product of the Year Award winners are featured in the January issue of Customer Interaction Solutions magazine. For more information about the Customer Interaction Solutions’ 2010 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
LiveVox is the leading provider of cloud contact center solutions. LiveVox offers a patented platform with integrated IVR, ACD, call recording and automated dialing configurable by a single web-based GUI. The fully burstable, carrier-class solution includes web-based multi-site deployment, routing and controls that are pre-integrated with major VoIP standards and carriers, delivering capacity on demand. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more! Visit TMC Events for a complete listing and further information.