BOCA RATON, Fla.--(BUSINESS WIRE)--ScriptLogic® Corporation (www.scriptlogic.com), a leading provider of systems lifecycle management solutions for Microsoft® Windows®-based networks, today announced Help Desk Authority 8.1, a powerful help desk software solution for tracking tickets and shortening the lifecycle of help desk issues. This latest version of Help Desk Authority, which will be available for download on May 11, accelerates incident resolution with: integration of hardware and software asset information directly into trouble tickets, a major upgrade of asset inventory collection features, further integration with ScriptLogic’s Desktop Authority®, an industry-leading solution for comprehensive desktop management, and an iPhone client.
Formerly known as BridgeTrak, Help Desk Authority 8.1 also introduces complete rebranding and new packaging options that recognize ScriptLogic’s help desk offerings as a strategic component of ScriptLogic’s expanding product portfolio. Furthermore, two advanced versions of Help Desk Authority (Pro and Enterprise) are now available through ScriptLogic’s distributor network in the U.S. and Canada.
Help Desk Authority 8.1 offers two ways to link asset inventory with help desk trouble tickets. First, Help Desk Authority’s optional HDAsset module has been significantly upgraded to gather an inventory of assets from the hardware and software on the Windows network without requiring agents to be installed on target devices. In addition, customers with Desktop Authority can schedule a regular import of asset inventory collected by Desktop Authority’s agents.
“At ScriptLogic, we are committed to updating our products to meet IT administrators’ unique and evolving needs,” said Jon Rolls, vice president of Product Management at ScriptLogic. “In order to expedite help desk trouble ticket resolution and deliver greater value to our customers, we’ve made big improvements in Help Desk Authority’s asset management capabilities, updated the product packaging options and added integration with our Desktop Authority product line.”
Help Desk Authority enables internal help desk technicians and external-facing customer service representatives to manage end-user issues, ensuring that issues are addressed in a timely manner. Three new editions provide varying levels of management and integration, customized to fit within organizations of any size. New Help Desk Authority editions, which include both Windows and Web-based interfaces, include:
Help Desk Authority 8.1’s enhanced HDAsset module offers many other productivity enhancements for help desk technicians supporting networks of Windows hardware and software, including:
“Help Desk Authority does so much more than just ticket management,” said Tom Lewis, manager of Corporate IT Training and Workstation Assets at Highlights for Children. “It helps me with change logging, provides tracking of inventory changes, synchronizes with Active Directory, provides auto-escalation, tracks change approval and much more. In today’s economy, doing more with less is important.”
The availability of Help Desk Authority coincides with the start of Microsoft® TechEd North America, May 11-15, 2009 in Los Angeles. ScriptLogic will demonstrate the product, including the modules in Help Desk Authority Enterprise, along with other solutions in its booth #511. IT administrators are encouraged to visit the booth for a chance to win $100 - $500 as part of a wide variety of ScriptLogic show activities.
Pricing and Availability
ScriptLogic Help Desk Authority 8.1 will be available on May 11 and will be licensed per help desk technician. Pricing will start at $199 for Help Desk Authority Standard Edition with a minimum of five help desk technicians. The new HDAsset module will be priced at $5 per computer. A free 30-day evaluation of this product will be available alongside all software solutions from ScriptLogic at www.scriptlogic.com.
ScriptLogic Corporation, a wholly owned subsidiary of Quest Software (Nasdaq: QSFT), is a recognized leader in Microsoft Windows systems and security management. Empowering more than 25,000 customers worldwide with the ability to manage the desktop lifecycle, streamline Active Directory management, secure and protect Windows servers, and ease the burden for help desk administrators, ScriptLogic’s award winning solution families can benefit small to enterprise-size organizations in any industry.
For more information on how you can capitalize on your existing IT investments for Desktop Management, Active Directory Management, Windows Server Management and Incident Management, please contact us. ScriptLogic is headquartered in Boca Raton, Florida, with offices around the world. You can also reach ScriptLogic at (561) 886-2400 or on the Web at http://www.scriptlogic.com.
Help Desk Authority, ScriptLogic and the ScriptLogic logo are trademarks or registered trademarks of ScriptLogic Corporation in the United States and certain other countries. All other names mentioned herein may be trademarks of their respective owners.