BURLINGTON, Mass.--(BUSINESS WIRE)--Nuance Communications, Inc. (NASDAQ: NUAN), the world’s leading supplier of speech solutions, today announced it has closed the acquisition of SNAPin Software, a provider of on-device self-service software for mobile operators. With the strengths and resources of SNAPin, Nuance is positioned to deliver innovative, highly scalable mobile customer care solutions that transform the way mobile operators and enterprises interact with consumers in real-time on mobile devices.
“Nuance’s mobile care strategy focuses on delivering an outstanding consumer experience and economic benefits to mobile operators and enterprise customers,” said Mikael Berner, vice president and general manager, Nuance Mobile Care. “Acquiring SNAPin allows Nuance to accelerate a broader vision that not only enables customers to dial support, but will also utilize voice recognition and predictive text so mobile consumers can simply dial, speak or text customer care.”
The SNAPin software solution mobile allows operators to interact with their subscribers in real-time and in the context of current mobile behavior. The company’s handset-based SelfService product suite enables the delivery of interactive promotions, the resolution of most customer support problems, and allows operators to deliver a branded service experience to their subscribers.
“The combined capabilities of Nuance and SNAPin broaden the market opportunities for mobile care worldwide,” said Robert Lewis, a vice president in Nuance Mobile Care and former CEO and president of SNAPin. “With Nuance’s global reach, extensive expertise and worldwide carrier and customer relationships, we have an opportunity to truly redefine the customer self-service market.”
Nuance Communications, Inc.
Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other company names or product names referenced herein may be the property of their respective owners.
Safe Harbor for Forward-Looking Statements
Statements in this document regarding Nuance’s acquisition of SNAPin Software, the product and service capabilities of the combined company and the market for those products and services, future opportunities for the combined company, and any other statements about Nuance managements’ future expectations, beliefs, goals, plans or prospects constitute forward looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Any statements that are not statements of historical fact (including statements containing the words “believes,” “plans,” “anticipates,” “expects,” estimates and similar expressions) should also be considered to be forward looking statements. There are a number of important factors that could cause actual results or events to differ materially from those indicated by such forward looking statements, including: the ability of Nuance to successfully integrate the product and service offerings of the combined company, the ability to retain SNAPin’s partners and customers, and the other factors described in Nuance’s Annual Report on Form 10-K for the fiscal year ended September 30, 2007 and other filings with the U.S. Securities and Exchange Commission. Nuance disclaims any intention or obligation to update any forward looking statements as a result of developments occurring after the date of this document.