LONG ISLAND, N.Y.--(BUSINESS WIRE)--LBi Software Engineering and Invores Systems have entered into a strategic alliance to jointly market and deliver automated customer self-service solutions that reduce costs and increase revenue for enterprise-level clients.
LBi Software Engineering, headquartered in Woodbury, New York, specializes in developing custom applications when off-the-shelf software or enterprise applications (HCM/ERP/CRM) don’t meet customers’ needs. Invores Systems, headquartered in Oyster Bay, New York, provides solutions that help companies migrate from legacy self-service environments to more scaleable and cost-effective standards-based VoIP and VoiceXML systems.
LBi and Invores each have extensive experience in customer self-service solutions. In fact, LBi created one of the first telephone-based self-service benefit enrollment programs for a financial service environment. By automating a task previously plagued by a high rate of data entry errors, the solution increases accuracy, efficiency and employee satisfaction while decreasing costs.
“Both companies have watched demands grow in the telephony market, so it was natural for us to formalize our relationship with this strategic alliance,” said Richard Teed, President of LBi Software Engineering. “By supplementing our customized application development expertise with Invores’ Interactive Voice Web self-service solutions, we position ourselves to capitalize on this growing opportunity with current and future clients.”
“As a result of our new relationship with LBi, we will be able to expand our hosted applications services with customized software that meets the unique needs of our clients,” said Debra Altschuler, Vice President of Invores Systems. “This is an area of our business we plan to explore and grow further.”
About LBi Software Engineering
Headquartered in Woodbury, New York, LBi is a systems integration service provider that delivers and supports custom systems to enhance business operational proficiency. Working with IT organizations across the U.S. for over 25 years, LBi offers a comprehensive range of services from front-end needs analysis and program design to production support, along with expertise across Employee Benefits and Payroll, Human Resource Management, Insurance, Brokerage and Banking.
Additional information about LBi Software Engineering: http://www.lbisoftware.com/
Invores Systems, Inc. is a privately held Long Island, New York software development company focused on Interactive Voice Web self service solutions for commercial, service provider and government organizations. Invores Systems offers a comprehensive suite of licensed software and services designed to automate customer contact business processes over the telephone while capitalizing on existing web infrastructure and IP telephony. Invores solutions are offered for premise based implementation or as a hosted service.
Additional information about Invores Systems: http://www.invores.com/