AUSTIN, Texas--(BUSINESS WIRE)--As part of its commitment to provide an exceptional user experience, NetQoS® Inc. has appointed industry veteran Russell Wilson to its newly created role of vice president of product design. In this role, Wilson will provide creative leadership to establish guiding software design principles, define and implement best practices, and apply new technologies and techniques that will help NetQoS continue to set the industry standard for software usability within the NetQoS Performance Center suite of network performance management products.
“Russell understands that software is no longer about customers making do with the available tools, but about creating the best tools for the job,” said Dr. Cathy Fulton, NetQoS CTO. “As vice president of product design, Russell will help NetQoS continue to meet and exceed the expectations of customers who demand easier-to-use products that help them efficiently meet their IT objectives.”
Wilson joined NetQoS as director of product design in May 2005 and has since led the user interface design of the company’s network performance management products, with an emphasis on information architecture, usability, and interaction design. Working closely with sales, product management, and software engineering, he has implemented leading-edge processes and tools that have enhanced the design of existing and upcoming NetQoS products. His design expertise and industry knowledge have helped NetQoS maintain its exceptional customer satisfaction ratings and ensure that ease of use remains a focal point of the company’s product development strategy.
“As organizations face increasingly complex network and application performance challenges, the importance of well-designed, user-centered management tools becomes mission critical,” said Wilson. “This new role presents an exciting opportunity, and with the NetQoS commitment to product design, I am confident we can continue to design easy-to-use products that lower operating costs and improve efficiency.”
With more than 18 years of experience, Wilson has been involved in the design and development of eight successful commercial products and more than 15 enterprise software applications for the Fortune 500. Prior to joining NetQoS, he served as the vice president of engineering for HyPerformix, a predictive IT management vendor, and president and chief executive officer of ALVE Technology, a call center management software company. Wilson began his career with IBM, where he held development manager and design lead positions.
Wilson is the Austin ambassador for the User Experience Network (UXnet), as well as the Austin representative for the Interaction Designers Association. In addition, he is a member of the Association for Computing Machinery, the Institute of Electrical and Electronics Engineers, the American Institute of Graphic Arts, and the Usability Professionals’ Association. He holds a Bachelor of Science degree in computer science and a Master of Science degree in software engineering from the University of Texas at Austin.
NetQoS software and services help service providers, government agencies, and large enterprises – including half of the Fortune 100 – improve the delivery of applications over wide area networks by enabling them to monitor application service levels, troubleshoot problems quickly, and plan for change. Representative NetQoS customers include Chevron, Lockheed Martin, American Express, Hilton Hotels, Siemens, Boeing, Deutsche Telekom, NASA, and Barclays Global Investors. Headquartered in Austin, Texas, NetQoS has R&D centers in Austin and Raleigh, N.C., and regional sales offices in London and Singapore. For more information, visit www.netqos.com or call 877-835-9575.
NetQoS is a registered trademark of NetQoS Inc. All other trade names, trademarks, and registered trademarks are the property of their respective owners.