"Speech and dialog technologies have advanced greatly in recent years and Tell-Eureka is at the forefront in capitalizing on these developments with focused applications that have been proven in large scale deployments," said Phillips. "Tell-Eureka's innovative speech platform and applications are resolving complex problems and driving new efficiencies in the call center."
Mike Phillips brings more than 20 years of speech technology experience to Tell-Eureka's advisory board. In 1994 he co-founded Speechworks based on technology that he developed as part of the Spoken Language Systems program at the Massachusetts Institute of Technology (MIT). As CTO he grew Speechworks from a startup in an emerging industry into a leader in the now established market for speech-enabled solutions. The company was acquired by ScanSoft (now Nuance) in 2003. Phillips has returned to MIT where he now serves as a visiting scientist working on next-generation speech interfaces.
"Perhaps no one has contributed to the commercialization and widespread adoption of speech technology more than Mike Phillips. By applying research discoveries to solve real-world business problems, he helped forge a whole new industry that launched speech applications for the enterprise," said Roberto Pieraccini, CTO for Tell-Eureka.
"Mike Phillips is a speech technology visionary who continues to push the envelope with spoken dialog innovations," said Zor Gorelov, founder and CEO of Tell-Eureka. "We welcome Mike to our advisory board and look forward to working with him on advancing our platform capabilities to the next level."
Tell-Eureka is a leader in the development of self-service customer support applications that combine speech recognition and Web technologies. Its award-winning LevelOne Virtual CSR platform cost-effectively automates first-level customer support, while leveraging existing investments in online support initiatives. The company's LevelOne automated agent solutions enable callers to resolve common issues quickly and effectively using natural conversations over the phone, freeing agents to focus on more complex issues and revenue-generating activities. For a demonstration or more information, call 646.792.2718 or visit www.telleureka.com.