etalk Rides Burgeoning Call Center Market Growth in Latin America

IRVING, Texas--()--Oct. 6, 2004--

  Texas-Based Company Adds Three New Customers as Regional Demand for Contact Center Performance Management Software Escalates  



etalk today underscored its continued sales success in Latin America with the announcement of AXTEL S.A. de C.V., Spira de Mexico, Claro Digital and the hospitality giant Grupo Posadas S.A. de C.V. as the latest customers to install etalk Qfiniti(TM) as their quality monitoring and performance management solution.

Sales of etalk's contact center software solutions in the region grew to a projected non-domestic revenue run rate of 500 percent over the previous year, calendar 2003. etalk also expanded its Latin American channel partnerships more than 400 percent since the beginning of this year.

"Latin America is a major market opportunity for etalk, and will continue to be so well into the foreseeable future," said Scott Shute, etalk's chief executive officer. "We expect to see continued demand and growth for Qfiniti(TM) in contact centers from Mexico to Argentina, and look forward to helping more customers such as AXTEL, Posadas and Spira de Mexico deliver the best possible service to their customers."

AXTEL, based in Nuevo Leon, is using etalk Qfiniti to monitor for quality assurance in its customer contact centers. AXTEL provides local telephone services, national and international long distance services, data, internet, virtual private nets, and value-added services in major Mexico metropolitan areas including Mexico City, Monterrey, Guadalajara, Puebla, Leon, Toluca, and Queretaro.

Spira de Mexico, S.A. de C.V. is a Mexican credit card company formed by two prestigious financial institutions in Mexico and world wide. Spira Credit Cards are licensed by Visa and are accepted in more than 25,000,000 establishments and 700,000 ATM Machines. Spira de Mexico is using Recorder 4.1 and Advisor 3.8 for quality monitoring and evaluation.

Claro Digital is one of Brazil's largest cellular service providers with 11.1 million customers, and is using Recorder 4.0 and Advisor 3.7 for quality monitoring and reporting capabilities to improve the performance of its contact center agents.

Grupo Posadas, the largest hotel operator in Mexico and Latin America, is using Recorder 4.1 and Advisor 3.8 for agent evaluations and reporting in its contact centers to manage for the best possible customer service. Based in Mexico City, Posadas owns hospitality brands that operate in Mexico, the United States and South America, including Fiesta Americana Grand, Fiesta Americana, Fiesta Inn, Caesar Park, Caesar Business and The Explorean.

About etalk

etalk is a global leader of Performance Impact solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers, including SRP, Arch Wireless, MidAmerican Energy, Entergy, AFLAC, ePerformax, Ticketmaster, CIGNA, and BlueCross and BlueShield. The etalk suite of integrated solutions, including the Qfiniti, JASS(TM), Recorder, Advisor, Expert(TM) and Survey(TM), improve both customer service and the CRM decision-making process. Using etalk advanced call center technologies; customers can achieve higher incremental sales, revenue per customer, and overall profits while increasing customer satisfaction and loyalty. etalk operates in more than 40 countries through the etalk Worldwide Business Partner Program. For more information, visit http://www.etalk.com.

Contacts

etalk
Roger Woolley, 972-819-3130
roger.woolley@etalk.com
or
PR Contact:
GroundFloor Media for etalk
Dave Webb, 303-417-1132
dwebb@groundfloormedia.com

Contacts

etalk
Roger Woolley, 972-819-3130
roger.woolley@etalk.com
or
PR Contact:
GroundFloor Media for etalk
Dave Webb, 303-417-1132
dwebb@groundfloormedia.com