Micromuse Unveils Streamlined Brand Architecture for Netcool Product Family

SAN FRANCISCO--()--May 12, 2003--

 Distinct Netcool(R) Product Offerings Provide Solid Foundation for End-to-End Management of Business Applications and Services 

Micromuse Inc. (Nasdaq: MUSE), the leading provider of business and service assurance software, today announced a streamlined brand architecture for its industry-leading Netcool(R) software products.

This initiative reinforces Micromuse's continued commitment to bring together its core Netcool product offerings into four distinct and integrated product families:

-- Netcool/OMNIbus(TM) - focused on realtime and historical event management and active service monitoring, this family includes the Netcool ObjectServer(TM), Netcool Probes(TM), Netcool Gateways(TM), and Netcool/xSMs(TM) products.

-- Netcool/Precision(TM)- focused on dynamic auto-discovery, network inventory and topology modeling, this family includes the Netcool/Precision for IP Networks(TM) and Netcool/Precision for Transmission Networks(TM) products.

-- Netcool/Impact(TM)- focused on business impact analysis, advanced correlation, topology-based root cause analysis (RCA), and triggered remedial actions, this family includes Netcool/Impact(TM), Netcool/SLA Manager(TM), Netcool/Visionary(TM), Netcool/Virtual Operator(TM), and the RCA engine.

-- Netcool/Dashboards(TM)- focused on realtime business and service views, as well as trend reporting, this family includes Netcool Desktops(TM), Netcool/Webtop(TM), and Netcool Reporter(TM) products.

The streamlined brand architecture helps to clearly define the distinct capabilities of the Netcool solution to collect, consolidate, analyze, and inform, as well as provide enhanced collaboration, integration and innovation across existing and future products. These four product families form the core building blocks for the continued construct of specialized Netcool solutions, such as security, asset, applications and systems, and IP telephony, to support strategic IT management initiatives for Enterprise, Government and Service Provider customers.

"Micromuse's initiative to consolidate its software offerings into four product families reflects a strong awareness of both enterprise and service provider buying patterns, which require a robust, modular solution that allows them to gather, assess, and analyze data, and visualize information for both operational and business-related decision making," said Dennis Drogseth, Vice President, Enterprise Management Associates. "With the new brand architecture, Micromuse will be able to convey the core capabilities of the Netcool suite more easily and distinctly."

"As the capabilities within the Netcool suite continue to grow, we want to clearly draw focus toward the primary building blocks," said Brent Compton, Micromuse's Vice President of Product Management. "The four Netcool product families send a solid message underscoring Micromuse's foundation areas of investment. We will continue to combine and apply these building blocks to solve emerging market needs, while protecting our reputation as highly-scalable and quick to deploy." About Netcool

Micromuse's Netcool(R) software solutions provide businesses with the assurance that their applications and services are up and operating. By allowing our customers to see what's happening throughout the infrastructure in realtime, Netcool applications enable them to respond to problems before revenue-supporting services are affected.

Netcool applications install out-of-the-box, deploy rapidly and scale to the largest environments. Micromuse's flagship, Netcool/OMNIbus(TM) application, includes a library of off-the-shelf software modules that allow our customers to collect and consolidate information from more than 1,000 environments spanning applications, systems, voice and IP, cable/broadband, switches and routers, and enterprise management systems. About Micromuse

Micromuse Inc. (Nasdaq: MUSE) is the leading provider of service and business assurance software solutions. The Netcool(R) software solution provides organizations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organizations to respond to problems quickly, streamline workflow processes and improve business uptime. Micromuse customers include AT&T, BT, Cable & Wireless, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, T-Mobile and Verizon. Headquarters are located at 139 Townsend Street, San Francisco, Calif. 94107. Tel: (415) 538-9090. The Web site is at www.micromuse.com Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company's distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the Company's markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company's Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K on file with the Securities and Exchange Commission and available on the Company's Web site.

Contacts

Micromuse, New York
Nicole Fortenberry
212/895-8732
nicole@micromuse.com

Contacts

Micromuse, New York
Nicole Fortenberry
212/895-8732
nicole@micromuse.com