Washington State Department of Transportation Awards TransCore Combined Toll Technology and Operations Contract for Tacoma Narrows Bridge; Selection Highlights TransCore's Capacity to Provide Integrated Technology and Service
When in full operation, WSDOT will deploy three high-speed open-road tolling (ORT) lanes as well as six additional manual lanes, allowing motorists to pay using cash, credit card or wireless tag payment. TransCore's Forte(TM) software will be used to manage the toll system, process transactions, manage lanes, enforce toll violations, and link together the Tacoma Narrows Bridge toll collection system, store fronts, and back office operations.
“Our ability to offer a comprehensive host of capabilities simplifies the operation, providing a single point of responsibility and fully integrated technology and service”
"Our ability to offer a comprehensive host of capabilities simplifies the operation, providing a single point of responsibility and fully integrated technology and service," said John Worthington, president of TransCore.
Motorists will have access to walk-up service at two customer service center store locations, one in Gig Harbor and another in Tacoma. In addition, a mobile customer service center is planned to deploy at promotional events. The system will offer automated telephone and Web-based access to customer service and electronic toll collection (ETC) account management.
WSDOT joins several other toll authorities in choosing TransCore to handle customer service and back-office operations. Delaware's E-ZPass(SM) customer service and violation processing center, operated by TransCore, recently won the International Bridge Tunnel and Turnpike Association's Toll Innovation and Excellence Award in the customer service category. TransCore's customer service experience began in 1989, when the company opened one of the first ETC customer service centers. Since then, TransCore has developed and currently operates 11 customer service and/or violations processing centers with another 15 being operated by its customers. Together TransCore's service centers support millions of ETC customers and process millions of transactions each day.
TransCore's eGo technology was recommended based on an independent analysis that noted eGo's superior performance in terms of cost, compatibility with existing and planned projects in the state and flexibility as technology changes.
About TransCore
TransCore, a transportation services company with 1,800 employees and 80 locations, is a unit of Roper Industries, a $1.4 billion diversified industrial technology company. With installations in 41 countries, more than 100 patents and pioneering applications of RFID, GPS and satellite communications technologies, TransCore's technical expertise is unparalleled in the markets it serves. TransCore's 60-year heritage spans the development of RFID transportation applications at Los Alamos National Labs to implementation of the nation's first electronic toll collection system.
TransCore's extensive global experience with tolling systems includes more than 6,200 installed electronic toll collection lanes worldwide and 22 customer service centers. TransCore offers an extensive suite of enterprise software applications, business process outsourcing, system integration, and maintenance services to provide complete solutions, configurable to customers' requirements.
For more information, visit www.transcore.com.