Humana Ranks Highest in Texas for Overall Member Satisfaction in J.D. Power and Associates Study

AUSTIN, Texas--(BUSINESS WIRE)--For the second straight year, Humana Health Plan of Texas, part of Humana (NYSE: HUM), has received the prestigious J.D. Power and Associates award for Member Satisfaction by ranking highest in a statewide study of consumers’ satisfaction with their commercial health plans.

“At Humana, we’re very focused on the consumer. We’re committed to making health care easier for them. Although we still have a lot of work to do, this award clearly shows that our efforts are paying off.”

The J.D. Power and Associates’ National Health Insurance Plan Study evaluated consumer satisfaction with their insurers based on the following criteria:

• Coverage and benefits
• Choice of doctors, hospitals and pharmacies
• Understandable information and communication from the health plan
• Approval process
• Claims processing
• Insurance statements
• Customer service

Humana also ranked highest in the South Atlantic region, which includes Georgia, North Carolina and South Carolina, in the same study.

Texas represents one of Humana’s largest commercial markets; more than 500,000 of Humana’s 3.6 million commercial medical health plan members live in Texas.

“It’s a great honor to receive this recognition for the second straight year because it’s all about the consumer experience,” said Ken Malcolmson, chief executive officer of Humana's West Central Region. “At Humana, we’re very focused on the consumer. We’re committed to making health care easier for them. Although we still have a lot of work to do, this award clearly shows that our efforts are paying off.”

The 2009 National Health Insurance Plan Study included responses from 33,000 members of large commercial health plans. Members were surveyed online in December 2008 and January 2009 for the 2008 plan year. The study examines the member satisfaction performance of large commercial health plans in 17 regions.

About Humana Health Plan of Texas

Humana Health Plan of Texas administers health plans in Texas through a wide array of health-plan products for large and small businesses and individual consumers. The company has commercial market offices in Austin, Corpus Christi, Dallas, Houston, McAllen and San Antonio. Humana has served the health-benefit needs of Texas businesses for more than 25 years.

About Humana

Humana Inc., headquartered in Louisville, Ky., is one of the nation’s largest publicly traded health and supplemental benefits companies, with approximately 10.6 million medical members. Humana is a full-service benefits solutions company, offering a wide array of health and supplementary benefit plans for employer groups, government programs and individuals.

Over its 48-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.

More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at http://www.humana.com, including copies of:

• Annual reports to stockholders
• Securities and Exchange Commission filings
• Most recent investor conference presentations
• Quarterly earnings news releases
• Replays of most recent earnings release conference calls
• Calendar of events (includes upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors)
• Corporate Governance Information