Humana Ranks Highest in South Atlantic Region for Overall Member Satisfaction in J.D. Power and Associates Study

ATLANTA--(BUSINESS WIRE)--Humana (NYSE: HUM) has received the prestigious J.D. Power and Associates award for Member Satisfaction by ranking highest in the South Atlantic region for consumers’ satisfaction with their commercial health plans. That region comprises Georgia, North Carolina and South Carolina.

“We’re especially pleased that during a period of rapid growth and expansion, we’ve stayed focused on consumers and our commitment to making health care easier for them. Although we still have a lot of work to do, this award clearly shows that our efforts are paying off.”

The J.D. Power and Associates’ National Health Insurance Plan Study evaluated consumer satisfaction with their insurers based on the following criteria:

• Coverage and benefits
• Choice of doctors, hospitals and pharmacies
• Understandable information and communication from the health plan
• Approval process
• Claims processing
• Insurance statements
• Customer service

Humana also ranked highest in Texas in the same study.

The South Atlantic region includes more than 100,000 of Humana’s 3.6 million commercial medical health plan members.

“It’s a great honor because it’s all about the consumer experience,” said Dan Feruck, Humana’s Georgia commercial operations market president. “We’re especially pleased that during a period of rapid growth and expansion, we’ve stayed focused on consumers and our commitment to making health care easier for them. Although we still have a lot of work to do, this award clearly shows that our efforts are paying off.”

The 2009 National Health Insurance Plan Study included responses from 33,000 members of large commercial health plans. Members were surveyed online in December 2008 and January 2009 for the 2008 plan year. The study examines the member satisfaction performance of large commercial health plans in 17 regions.

About Humana

Humana Inc., headquartered in Louisville, Ky., is one of the nation’s largest publicly traded health and supplemental benefits companies, with approximately 10.6 million medical members. Humana is a full-service benefits solutions company, offering a wide array of health and supplementary benefit plans for employer groups, government programs and individuals.

Over its 48-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.

More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at http://www.humana.com, including copies of:

• Annual reports to stockholders
• Securities and Exchange Commission filings
• Most recent investor conference presentations
• Quarterly earnings news releases
• Replays of most recent earnings release conference calls
• Calendar of events (includes upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors)
• Corporate Governance Information