Surgient Webcast to Explain How to Succeed with Self-Service IT

AUSTIN, Texas--(BUSINESS WIRE)--Surgient, a leader in self-service provisioning for dynamic data centers, today announced a Webcast, “Self-Service is Coming to IT…What You Need to Know.” Scheduled for Wednesday, October 7 at 2:00 p.m. Eastern time, the Webcast will highlight the cost saving and efficiency benefits of self-service IT infrastructure delivery.

People rely on self-service technology every day, from booking travel to withdrawing cash. For the past 10 years, self-service has been a major driver of efficiency across a wide range of industries, and it’s now coming to IT. There are a number of proposed self-service solutions that claim to improve the efficiency of IT infrastructure delivery, but in reality not all self-service solutions can deliver on this promise.

In this Webcast, Surgient Chief Technology Officer Dave Malcolm will discuss the critical and proven technology components that make or break any self-service IT implementation. Attendees to this Webcast will learn:

• Why some self-service solutions work and why others crash and burn;
• How properly implemented self-service can drastically improve delivery times and increase utilization;
• Examples of existing proposed solutions and their limitations; and
• The foundation of a successful self-service IT service delivery solution.

What:		“Self-Service is Coming to IT…What You Need to Know” Webcast
When:		Wednesday, October 7, 2009
		2 p.m. Eastern Time / 1 p.m. Central Time / 11 a.m. Pacific Time
Speaker:		Dave Malcolm, chief technology officer, Surgient

Register at:

http://www.surgient.com/event-reg/20090914-reservationswebinar.htm

About the Speaker

Malcolm is responsible for product management, software development and datacenter operations for Surgient’s products and hosted solutions. Prior to Surgient, he was the vice president of product group at Motive where he built the software development organization from its early beginnings and was responsible for product marketing and development of the entire Motive product line that grew from $2 million to more than $65 million in annual revenue during his tenure. Prior to Motive, Malcolm was the vice president and general manager of the Internet Business Unit at Tivoli Systems. He graduated from the University of Oklahoma with a bachelor’s degree in computer science.

About Surgient

Surgient, the leader in self-service provisioning for dynamic data centers, leverages leading virtualization and systems management technologies to automate the deployment and management of complex, user-centric IT services. Through a patented, just-in-time self-service approach, administrators and users access resource pools on-demand and through guaranteed reservations. With support for mixed virtual/physical environments and seamless scaling from the department to the enterprise, Surgient drives substantial business savings. Using Surgient, world-class companies including IBM, Merck, Raymond James, HP, AHIMA, EMC, CA, Iron Mountain, GE, SAP, and Microsoft are reducing capital costs, increasing operational efficiency, improving compliance, and driving overall business agility. Surgient is a private, venture-backed company based in Austin, Texas. For more information, visit www.surgient.com.

Surgient is a registered trademark of Surgient, Inc in the United States and foreign countries. Surgient Virtual Automation Platform and Policy-Driven Self-Service are trademarks of Surgient, Inc. All other products and company names mentioned are trademarks of their respective owners.