Healthcare Organization Recommended for National Award Based on Business Improvements with UltiPro^®

WESTON, Fla.--(BUSINESS WIRE)--Ultimate Software (Nasdaq:ULTI), a leading provider of end-to-end strategic human resources, payroll, and talent management solutions, announced today that Massachusetts Eye and Ear Infirmary (Mass. Eye and Ear), a teaching hospital with 1,400 employees, has been recommended for a highly respected national award as a result of in-depth reporting, using UltiPro’s human capital management solution, that the hospital was able to deliver during a federal audit.

“UltiPro’s recruitment solution has exceeded our expectations.”

Located in Boston, Mass. Eye and Ear is a 42-bed independent specialty hospital and the primary teaching hospital for Harvard Medical School in the departments of Ophthalmology and Otolaryngology. In 2007, Mass. Eye and Ear’s HR team was selected for a random audit by the United States Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP), which is responsible for ensuring that contractors with the federal government participate in affirmative action initiatives and do not discriminate. Because Mass. Eye and Ear depends on federal funding for its research, compliance with the OFCCP’s audits is critical to the hospital’s core business.

Before using UltiPro for human capital management, Mass. Eye and Ear had difficulty complying with the detailed requests of the OFCCP because the healthcare organization relied on historical records in email to gather the required information. As a result of the difficulty obtaining the information, the federal agency agreed to revisit Mass. Eye and Ear within six months after the hospital implemented a recruiting solution that could provide the reports needed.

Already a satisfied Ultimate customer since 2006, Mass. Eye and Ear deployed UltiPro’s recruitment tool to solve its compliance and reporting challenges. With UltiPro’s recruitment feature in place, the company was able to provide the required data to the OFCCP quickly and easily. The second visit from the OFCCP was so successful that the federal agency recommended Mass. Eye and Ear for a federal contractor award, as government officials believed the level of detail the hospital provided met their highest standards.

“When the OFCCP officials returned to examine our hiring practices and history, their jaws literally dropped. They couldn’t believe the amount of detail we could provide with UltiPro. In about two hours, we were able to generate reports that included the bulk of the information the OFCCP wanted,” said Phil Poulios, HRIS/HR generalist for Mass. Eye and Ear. “We couldn’t begin to generate these kinds of metrics before UltiPro. The officials were so impressed that they recommended us for the Exemplary Voluntary Efforts (EVE) Award, which honors federal contractors and nonprofit organizations that have demonstrated, through programs and activities, exemplary and innovative efforts to increase the employment opportunities of employees, including minorities, women, individuals with disabilities, and veterans.”

Some of the data that Mass. Eye and Ear can generate with UltiPro includes:

• A job applicant log that can be sliced and diced by job or timeframe and can include name, gender, age, race, and title of the positions applied for
• A history of the communications with applicants, such as internal and external postings, copies of job descriptions, completed applications, resumes, and e-mails
• Details on individuals who are hired, promoted, or terminated within a specific timeframe
• Equal Employment Opportunity (EEO) completion statistics, metrics, and questionnaires

After deploying UltiPro’s recruitment feature, Mass. Eye and Ear experienced a range of other improvements in its talent acquisition processes, such as reducing the time to create job requisitions by approximately 50%. Before UltiPro, paper requisition forms were routed from manager to supervising manager to the fiscal department, and then finally to HR. Now, with UltiPro’s built-in workflow, the company has dramatically cut the time to move requisitions through approvals, and managers can modify job templates according to their specific requirements.

“With so much paper involved, creating and posting a requisition used to take a long time, and sometimes things would get misplaced,” said Poulios. “With UltiPro, there are no more ‘blame games.’ Information is routed automatically, and our HR teams can see the status of positions throughout the hiring cycle. We give managers immediate access to submitted applications, and they use UltiPro to alert HR when they are ready to interview someone. Everyone loves it.”

Poulios further explained that, after the decision is made to hire an applicant, UltiPro also streamlines the company’s onboarding process. Once a candidate is hired, application details and other information become a part of his or her personnel record in UltiPro, which contributes to easy reporting.

“When we hire applicants, information moves directly into the system without duplicate data entry. Plus, the application remains in the system so we can view a candidate’s work experience even before employment with us. For instance, if he or she is being considered for a promotion, I don’t need to make supervisors wait while I walk down the hall to find the employee’s personnel file and look up work experience. I can access and transmit the information immediately,” said Poulios. “UltiPro’s recruitment solution has exceeded our expectations.”

“As part of a unified HR, payroll, and talent management solution, UltiPro’s recruitment feature allows companies to integrate and analyze recruiting metrics along with other HR-related information to create 360-degree reporting on every aspect of human capital management,” said Greg Swick, chief sales officer for Ultimate Software. “We are very pleased that Mass. Eye and Ear is seeing such dramatic improvement in its talent management function with UltiPro.”

About Ultimate Software

A leading provider of end-to-end strategic human resources, payroll, and talent management solutions, Ultimate markets its award-winning UltiPro products as on-demand services through Software-as-a-Service (SaaS) and as on-premise software. Based in Weston, FL, the Company employs more than 900 professionals who are focused on developing the highest quality products and services. In 2009, Ultimate was awarded first place in the American Business Awards’ national People’s Choice competition for Favorite New SaaS Product and was ranked the #1 best medium-sized company to work for in America by the Great Place to Work® Institute for the second consecutive year. In 2008, Ultimate was the first HR/payroll SaaS provider to be audited and awarded the ISO/IEC 27001:2005 Certification for security management and was recognized for having the #1 “Best Product Development Team” in the nation by the American Business Awards. Ultimate has more than 1,800 customers representing diverse industries, including such organizations as The Container Store, Elizabeth Arden, Major League Baseball, The New York Yankees Baseball Team, Nintendo of America, Ruth’s Chris Steak House, and Sony Music Entertainment. More information on Ultimate’s products and services can be found at www.ultimatesoftware.com.

UltiPro and Intersourcing are registered trademarks of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.

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