Sitel Expands Home-Based Agent Program at Albuquerque Facility

NASHVILLE, Tenn.--(BUSINESS WIRE)--Sitel, a leading global business process outsourcing (BPO) provider, today announced the expansion of the HomeShore contact center service program in and around Albuquerque. Sitel HomeShore is a proprietary home-based agent offering designed to give Fortune 500 clients greater flexibility in managing their outsourced customer care needs. Since its initial launch in 2008, the Albuquerque HomeShore program has proven to be a successful model for Sitel clients across the country.

“The Albuquerque area, due to its diverse bi-lingual workforce and a network of energetic surrounding communities, is an excellent strategic location for one of our HomeShore programs”

Over the next three months, Sitel plans to add an additional 150 to 200 associates to the Albuquerque program. Sitel associates provide customer care and technical support services on behalf of two clients, representing travel and tourism as well as the satellite media services industry, respectively.

During Sitel’s successful HomeShore launch in 2008, the company created many new jobs in Albuquerque and surrounding communities; 80 percent of the agents that staffed the initial launch were newly hired associates.

“The Albuquerque area, due to its diverse bi-lingual workforce and a network of energetic surrounding communities, is an excellent strategic location for one of our HomeShore programs,” said Chad Carlson, executive vice president of Global Operations at Sitel. “New and experienced associates have taken advantage of the program to deliver the exceptional customer care for which Sitel is known from the comfort of their own homes. We are excited at the opportunity to again expand our workforce in this exciting new way.”

Individuals interested in exploring employment opportunities with Sitel’s home-based agent program may visit www.sitel.com and select Albuquerque HomeShore from the drop down menu.

About Sitel

Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients’ customer care and transaction processing needs through 60,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific. The company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.