Contact Telecom’s Billing Data Analyzer Enables Broadview Networks to Audit and Manage Telecom Invoice Expenses More Effectively

MANCHESTER, N.H.--(BUSINESS WIRE)--Contact Telecom, a leading provider of data processing and integrated software solutions, today announced that Broadview Networks, a leading business communications provider, is utilizing Contact’s Billing Data Analyzer (BDA) service to maximize operational efficiencies and drive down costs. Contact’s customized workflow provides telecom invoice and usage data warehousing, invoice processing and auditing, inventory management, and dispute management applications.

“The telecommunications market is highly competitive and an enhanced understanding of our underlying cost drivers allows us to optimize our operations while continuing to deliver the telecommunications services our clients need”

Contact Telecom’s BDA service affords Broadview greater visibility and understanding of both last mile customer loop/usage and network backbone expenses, and yields a shortened and more efficient bill validation and processing cycle. The increased insight also helps Broadview manage its spend with major service providers. BDA’s customized invoice workflow provides a comprehensive platform from which invoices can be audited, general ledger coded, analyzed, approved, and presented electronically to Accounts Payable for payment.

"The telecommunications market is highly competitive and an enhanced understanding of our underlying cost drivers allows us to optimize our operations while continuing to deliver the telecommunications services our clients need," said Rebecca Sommi, Senior Vice President, Operations Support, Broadview Networks. "We were looking for a solution to support our growing business requirements, one that would be flexible enough to readily integrate with our legacy back-office systems. Contact Telecom allowed us to have a customized workflow that enables us to more effectively understand, audit and manage our costs as we grow the business."

“Telecommunications service providers are experiencing a lot of pressure to innovate with new services, and deliver those services at the right cost point,” said Pete Yelle, EVP Sales and Support, Contact Telecom. “BDA provides comprehensive financial data mining so our clients fully understand their cost drivers and can make informed decisions regarding their operational and customer objectives.”

Contact Telecom’s BDA provides solutions that can meet business challenges and demands in many areas such as Cost Management, Revenue Assurance or Customer Experience Assurance. Seamlessly integrated with existing business processes and applications, at any level, a BDA Solution can be tailored to meet specific business requirements. Fully mechanizing the processing, reporting and action associated with client data, BDA enables data driven business process’ that will improve a company’s operating efficiencies, lower costs and enhance profitability

About Contact

Contact Telecom, LLC is a New Hampshire Limited Liability Company formed in 1998 to develop and provide data processing and software services to the telecommunications industry.

Contact Telecom’s Billing Data Analyzer (BDA) suite of services, enables Telecommunications Providers to view, analyze, audit and reconcile their telecom invoice, billing and usage data across a wide variety of services, formats and vendors and provides meaningful reports that can be acted upon. BDA is a comprehensive and powerful web-based application that provides controlled access to high quality data and reporting, enabling functional company groups to make informed business decisions.

Through a base of direct clients and value-add services companies, Contact Telecom’s BDA is being utilized by Telecommunications Providers throughout North America.