Bringing the Consumer Ownership Experience to NEW Heights

STERLING, Va.--(BUSINESS WIRE)--N.E.W. Customer Service Companies, Inc. (NEW), the leading provider of extended service plans and buyer protection programs for consumer products, will be in Booth #8153 LVCC Central at the Consumer Electronics Show in Las Vegas, Jan. 8-11, introducing several exciting new products and services for retailers and manufacturers that will help them take the consumer ownership experience to new heights. From day one of purchase to time of disposal, NEW provides convenient and cost-effective services that allow consumers to better enjoy their electronics.

The NEW initiatives include:

• Rapid Replacement – NEW is introducing a rapid replacement plan – the first in the service plan industry to do so. This unique program substantially increases customer satisfaction by dramatically reducing the amount of time it takes replacement plan owners to get a replacement product from weeks to as little as 24 hours.
• Enhanced Troubleshooting Services – From NEW’s Customer Care Portal to its proprietary Knowledge Management System, NEW is offering enhanced troubleshooting services to consumers for electronics, computers, appliances and a variety of other consumer products. Whether over the phone or through its online care portals, NEW’s troubleshooting services help consumers better use and enjoy their products, by offering product support ranging from setup and installation advice to troubleshooting support and repair.
• ecoNEW – This free, easy-to-use electronics trade-in and recycling program helps consumers get “cash for their trash” and is now being offered as an e-waste solution to manufacturers as well as retailers. The ecoNEW program builds brand loyalty and drives consumers back to retailers to use branded gift cards toward new purchases. Since its launch in January 2008, ecoNEW has been implemented by three major retail partners.

Please visit us in Booth #8153 or call Shannon Joyce at 571-451-6270 to schedule a media interview.

Press kit materials are available online at http://www.virtualpressoffice.com/public/kit/N.E.W.CustomerServiceCES09.

About N.E.W. Customer Service Companies, Inc. (NEW)

NEW is the leading provider of extended service plans, buyer protection services and product support, providing coverage to more than 150 million consumers. Founded in 1983, NEW offers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience. NEW’s services provide revenue opportunities while building customer loyalty at every touch point – from purchase through trade-in to next purchase. Based in Sterling, Va., NEW operates 10 U.S.-based call centers and 12 Work-at-Home locations supported by a team of more than 5,500 employees. For more information, please visit NEW at www.newcorp.com or call 800 WHAT’S NEW (800-942-8763).