November 18, 2008 02:50 PM Eastern Time 

OneTouch Direct Celebrates 10 Years of Growth

TAMPA, Fla.--(BUSINESS WIRE)--OneTouch Direct, a marketing and call center partner to Fortune 500 companies across North America, is a local company thriving despite tough economic times. This week, on Thursday, November 20^th, OneTouch Direct and its team of more than 600 local Tampa employees will celebrate the company’s 10^th anniversary.

Long-time Tampa resident, Ron Benson, founded OneTouch in 1998 after 12 years of working in executive posts in the call center industry. The company opened its doors with one client, five employees and a Tampa-based call center with 20 agents. Ten years later, OneTouch Direct’s more than 1,250 employees now provide support in English, French and Spanish to wireless, telecommunications, cable, Internet, entertainment and financial services industry leaders from its three locations (two in Tampa). “I don’t know if I could have anticipated we’d grow to this level and be so fortunate to count the best-of-the-best in their respective industries as our clients. I just believe our approach of being big enough to handle the business well and small enough to make every client feel like they are the only one works for us and our customers,” says Benson.

Key to OneTouch Direct’s success is its ability to attract, retain and develop top talent. “I joined OneTouch 10 years ago and have had the opportunity to grow inside the company from an agent to the director of client services. I couldn’t imagine working anywhere else,” said Johanna DiPietro, Director of Client Services in the Tampa office.

With current openings for account and call center managers and agents, the company has an open hiring process, always looking for the best talent to work with their clients. The extra step of recruiting and matching knowledge and experience of the OneTouch Direct teams with their clients is something their clients particularly appreciate. “We chose OneTouch for many reasons, but we continue to do business with them based on their down to earth approach to business. They are partners to us in marketing but they also understand that their teams are an extension of our business, too. We’ve been impressed with the caliber of people that they bring to our account,” says Melody Medina, Senior Partner at OgilvyOne Worldwide.

OneTouch Direct (OTD) is a North American-based company providing strategic contact solutions for profitable customer relationships in both the US and Canada. Founded in 1998 by Ron Benson, OTD’s approximately 1,250 employees provide support in English, French and Spanish from the company’s three locations (two in Tampa, Florida; one in St. Catharines, Ontario). Its focus is primarily on the wireless, telecommunications, cable, Internet, entertainment and financial services industries. The company is privately held. For more information, visit www.onetouchdirect.com.