CallMiner Promotes Adam Walton to Vice President International

FORT MYERS, Fla.--(BUSINESS WIRE)--CallMiner Inc., the industry leader in advanced speech analytics, today announced it had promoted Adam Walton to Vice President International effective immediately. Walton will be responsible for CallMiner's business outside of the U.S. and Canada, and he will be based in CallMiner's U.K. office.

“Enterprises in the United Kingdom and Europe continue to lead the rest of the world in the early adoption of speech analytics,” said Terry Leahy, CallMiner's president and chief executive officer. “Adam has a keen understanding of these market dynamics and has helped one of our largest global customers achieve their programme goals on time and under budget. Adam was the perfect choice for this new role.”

Walton said, “I am both pleased and excited with the opportunity to continue CallMiner's rapid expansion of enterprise speech analytics. CallMiner's ability to help organisations fully utilise the sunk assets of a contact centre to reduce costs, increase operational efficiencies and improve agent productivity using speech analytics is a compelling value proposition, especially in this economic environment.”

After training as an accountant, Walton has 20 years of experience in the software application sector. He joined CallMiner from Ingres, the open source relational database company where he was Director responsible for the Benelux region. Prior to Ingres, he was founder and managing director of an on-line performance management software company. From 1994 to 2001, Walton was Head of Sales and then Director of Acquisitions for fast-growing software company, the Cedar Group, where he led the negotiation and integration of a number of successful corporate acquisitions. Walton holds a BSc Honours degree in Economics and Accounting from the University of Bristol.

About CallMiner

CallMiner is the industry leader in advanced speech analytics. CallMiner Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real ‘voice of customers’ without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organisations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. For more information, please contact CallMiner at +44 (0) 845 202 6463 or visit www.callminer.co.uk.