The Next, New Job: The Rising Popularity of Customer Service Positions

KENNESAW, Ga.--(BUSINESS WIRE)--Customer service positions among young and experienced candidates are gaining in popularity at U.S. contact centers like Ryla Inc., a leading domestic provider of outsourced call center and customer contact solutions.

“Additionally, there has been a rise in ‘mature’ agents because our contact center jobs offer a salary plus health benefits to supplement Social Security and you don’t have to be on your feet.”

“Because of the downturn and the need to build customer loyalty, U.S. contact centers are rapidly growing,” said Mark Wilson, co-founder and CEO of Ryla. “Companies are realizing it costs six times more to acquire new customers than it does to retain existing customers; great customer service is a vital link to customer retention.”

According to a recent Frost & Sullivan report, U.S. call center revenues are expected to hit $29 billion by 2014. In the current economic climate, the domestic contact center space has thrived, and Ryla has experienced this industry growth. In 2009, Ryla announced more than 1,000 new contact center agent jobs and plans to triple its revenues.

Today, Ryla employs more than 2,000 agents in its headquarters in Kennesaw, Ga. and regional headquarters in Saraland, Ala. Among the company’s 1,000 new hires in the past year, Ryla has witnessed a rise in both younger, tech-savvy and mature candidates.

“Our millennial workforce has grown significantly in 2009, and these Generation X and Y employees are driven by a different set of values, mainly for their voices to be heard by senior management,” said Wilson. “Additionally, there has been a rise in ‘mature’ agents because our contact center jobs offer a salary plus health benefits to supplement Social Security and you don’t have to be on your feet.”

Ryla is committed to creating 1,200 new jobs by 2011. For more information about job opportunities, please visit www.ryla.com/jobopportunities.htm. For a multi-media version of this release, visit http://pitch.pe/28193.

About Ryla

Ryla Inc. is a leading domestic provider of value-added customer contact services for Fortune 500 companies, government agencies and nonprofit organizations requiring Excellent Interactions Every Time^SM. Ryla delivers a range of customized customer contact services, including inbound customer care, tech support, help desk, outbound data collection, surveys, automated messaging, retention programs and back office process support. Additionally, Ryla delivers on-demand, project-based solutions requiring quick ramp-up for crisis response, seasonal retail and political needs. Headquartered in Kennesaw, Ga., Ryla is ranked as one of the fastest growing private companies in the nation by Inc. magazine. For more information, visit www.ryla.com.