Numara Remote Reduces the Need for IT ''Cube Calls''

TAMPA, Fla.--(BUSINESS WIRE)--Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced the latest version of Numara Remote, which offers full integration with the recently launched Numara Track-it! 8, the world’s most widely-installed help desk and asset management solution. Numara Remote enables help desk technicians to remotely diagnose and solve end-user problems in a fast, secure and accurate manner, increasing productivity and reducing the need for expensive onsite visits. Additionally, integration of this remote control add-on into the Numara Track-It! and Numara FootPrints solutions creates a centralized system, allowing support personnel to immediately begin work on an end-user issue once a trouble ticket is created.

“To remain competitive, today’s organizations can’t afford to lose productivity due to IT issues”

In today’s world of 24-hour operations, efficient and cost-effective IT help desk support is a critical success factor for any organization. By enabling a technician to take complete remote control of an end-user’s PC, Numara Remote reduces the need for IT staff to diagnose issues onsite. The re-designed solution also improves collaboration within an IT organization by allowing multiple technicians to view and share control of an end-user’s desktop simultaneously, alleviating the need to pass the customer back and forth between various support experts.

“To remain competitive, today’s organizations can’t afford to lose productivity due to IT issues,” said Tony Thomas, product manager at Numara Software. “Our remote solution not only reduces downtime for the end-user, but also increases the IT support staff’s own productivity, and overall service quality, by reducing the need for onsite support and increasing collaboration between various team members. In addition, ROI is easily recognized because call times are reduced, as the technician can directly work on the customer’s PC without requiring the customer to dictate the problem via telephone or email.”

Numara Software understands that providing remote access to machines running critical applications and sensitive data is a major concern in regards to its customers’ security and compliance. Numara Remote offers unparalleled security features such as end-to-end protection with the Advanced Encryption Standard (AES), various authentication methods, extensive event logging, and a broad range of security policies and alerting options. The solution also features a wide range of compatible communication profiles and includes multiple firewall-friendly methods of communication.

Numara Remote is available immediately as an add-on module to Numara Track-It! 8 and Numara FootPrints 7.5. For additional information on Numara Remote, please visit Numara Software’s Web site at: www.numarasoftware.com/Remote.asp.

About Numara Software, Inc.

Founded in 1991, Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments. Numara Software’s trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.

With its two flagship products, Numara Track-It! and Numara FootPrints, and more than 50,000 customer sites worldwide, Numara Software is the service desk management leader for small to mid-sized enterprises. To register for a one-on-one guided walkthrough, attend a webinar or download a trial, please call (800) 557-6970 or visit: www.numarasoftware.com.