Online Resources Announces Alliance with Intelligent Results

CHANTILLY, Va.--(BUSINESS WIRE)--Online Resources Corporation (Nasdaq:ORCC), a leading provider of Web-based financial services, announced today an agreement with Intelligent Results, Inc., a leading provider of customer analytics and decision management solutions, to integrate its IR Strategy™ management tool into the Company’s Web-based collections product, the Virtual Collection Agent™. This partnership will enhance the Client Workbench^TM, a suite of self-management tools that makes administration of Virtual Collection Agent Web sites quick and convenient.

“By combining the expertise of the leading provider of customer analytics and decision management software with our award-winning debtor experience, we will enable our clients to further customize their Internet channel and maximize their collections efforts.”

The addition of the Strategy Manager will enable clients to control the segmentation and treatment of delinquent account portfolios using either static or dynamic debtor data. Collection managers will have the ability to quickly design, publish, and test multiple strategies to be carried out by the Virtual Collection Agent, further reducing their cost to collect.

The Virtual Collection Agent provides a fully-branded, 24x7 secure online environment where delinquent account holders can apply for and enroll in rules-based payment programs, make a payment, schedule a future payment, make a promise-to-pay, make and accept settlement offers, verify contact information, and schedule an appointment to speak with an agent.

“We are excited to offer the latest in rules-based strategy management for online collections. We have partnered with Intelligent Results because of their ability to deliver powerful features through a clean, user-friendly interface,” said Robert R. Craig, executive vice president and general manager of Online Resources’ eCommerce Services. “By combining the expertise of the leading provider of customer analytics and decision management software with our award-winning debtor experience, we will enable our clients to further customize their Internet channel and maximize their collections efforts.”

"The Virtual Collection Agent improves the collectibility of delinquent debt while reducing the cost and improving the debtor experience. By embedding Intelligent Results’ market-leading decision engine, IR Strategy, Online Resources will enable collections managers to easily set data-driven rules for debt collection and to instantly see the business impact of changes in rules or policy,” stated Stan Shull, vice president of Strategic Alliances for Intelligent Results.

About Online Resources

Online Resources powers web-based financial services for 2600 financial institutions, billers and credit service providers. Its proprietary suite of account presentation and payment services are branded to its clients, and augmented by marketing services to drive consumer and business end-user adoption. The Company serves over 8 million end-users and processes $100 billion in bill payments annually. Founded in 1989, Online Resources (Nasdaq: ORCC; www.orcc.com) is recognized as one of the nation’s fastest growing companies.

About Intelligent Results

Intelligent Results enables companies in financial services, utilities, telecom, government and retail to manage their business more dynamically with a new standard in customer analytics and decision management. The Intelligent Results PREDIGY™ software platform allows companies to better understand and predict customer behavior and then quickly plan and operationalize targeted strategies. This empowers companies to improve the customer experience, allocate resources more effectively, and increase profitability. Intelligent Results’ approach, platform and applications result from 20 years experience that began in the national labs. Intelligent Results has experienced over 300% growth year over year since 2005. www.intelligentresults.com.

This news release contains statements about future events and expectations, which are "forward-looking statements." Any statement in this release that is not a statement of historical fact may be deemed to be a forward-looking statement. Such forward-looking statements involve known and unknown risks, uncertainties and other factors which may cause the company's actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Specifically factors that might cause such a difference include, but are not limited to: the company's history of losses and anticipation of future losses; the company's dependence on the marketing efforts of third parties; the potential fluctuations in the company's operating results; the company's potential need for additional capital; the company's potential inability to expand the company's services and related products in the event of substantial increases in demand for these services and related products; the company's competition; the company's ability to attract and retain skilled personnel; the company's reliance on the company's patents and other intellectual property; the early stage of market adoption of the services it offers; consolidation of the banking and financial services industry; and those risks and uncertainties discussed in filings made by the company with the Securities and Exchange Commission, including those risks and uncertainties contained under the heading "Risk Factors" in the company's Form 10-K, latest 10-Q, and S-3 as filed with the Securities and Exchange Commission. These factors should be considered in evaluating the forward-looking statements, and undue reliance should not be placed on such statements.