Global Media Company Selects Sitel to Provide Customer Care

NASHVILLE, Tenn.--(BUSINESS WIRE)--Sitel, a leading global business process outsourcing (BPO) provider, today announced that a premier global media company has selected Sitel to provide customer care support. Sitel’s associates will handle in-bound calls from the media company’s subscribers, processing address changes, vacation delivery suspensions, subscription renewals and new accounts.

“While the media industry is undergoing unprecedented change, customer interaction becomes a key cornerstone of retaining loyalty and increasing subscription rates,” said Dave Garner, president and CEO of Sitel. “By partnering with Sitel, our client’s subscribers will receive industry leading customer care from dedicated brand ambassadors. We are proud to be working with one of the most prestigious brands in the media industry with a coveted readership across the globe.”

Approximately 200 Sitel associates in the U.S. and the Philippines will provide customer care support.

About Sitel

Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients’ customer care and transaction processing needs through 60,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific. The company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.