OpenSpan Now Available on the AppExchange from Salesforce.com

ATLANTA--(BUSINESS WIRE)--OpenSpan, Inc., a leader in business user productivity software, today announced the availability of the OpenSpan Platform on salesforce.com’s AppExchange. OpenSpan enables Salesforce CRM customers to automate processes that span both cloud computing applications from salesforce.com and on-premise enterprise applications. This means customers can automate workflows between Salesforce CRM and other enterprise applications such as email, billing, provisioning and dispatch. A virtual test drive of OpenSpan is immediately available on the AppExchange at http://www.salesforce.com/appexchange as well as on the Amazon EC2 Cloud, accessible via the OpenSpan Web site www.openspan.com/salesforce.

“OpenSpan customers report annual savings of $1 million for every 1,000 user desktops deployed with OpenSpan”

OpenSpan’s virtual test drive guides users through the process of integrating and automating existing applications with Salesforce CRM. Organizations can see the customer service and employee productivity benefits before actually implementing OpenSpan. Among the OpenSpan capabilities highlighted are:

• Automating workflows within Salesforce CRM such as automating login procedures or by automatically delivering high value customer alerts and real-time up-sell or cross-sell offers.
• Automating workflows between Salesforce CRM and other applications including CTI or soft phone applications, email and chat, knowledge management, billing, provisioning, dispatch and other applications.
• Improving compliance adherence by adding automatic auditing and reporting of compliance violations.
• Enhancing user interfaces by accessing key customer information stored in other applications directly from the Salesforce CRM user interface.
• Improving business processes by tracking and reporting user activity within salesforce.com to business intelligence (BI), business activity monitoring (BAM) or other analytical tools.

“As customers deploy Salesforce CRM to optimize and automate business processes, OpenSpan helps businesses increase productivity and better leverage existing IT investments through point and click integration with a wide variety of applications,” said Kendall Collins, chief marketing officer, salesforce.com.

“OpenSpan customers report annual savings of $1 million for every 1,000 user desktops deployed with OpenSpan,” said Eric Musser, CEO, OpenSpan. “We’re pleased to join the AppExchange and to help salesforce.com customers improve user productivity and reduce the cost of ownership by simplifying integration and automation with legacy applications.”

About the Force.com Platform and AppExchange

Force.com is the only proven enterprise platform for building and running business applications in the cloud. The Force.com platform powers the Salesforce CRM applications, more than 800 ISV partner applications like those from CODA and Fujitsu, and more than 110,000 custom applications used by salesforce.com’s 59,300 customers such as Japan Post, Kaiser Permanente, KONE and Sprint Nextel.

Applications built on the Force.com platform can be easily distributed to the entire cloud computing community through the AppExchange marketplace at http://www.salesforce.com/appexchange/.

About OpenSpan, Inc.

Global 2000 enterprises leverage the OpenSpan Platform to integrate applications, service-enable legacy systems, automate business processes, extend functionality and build new composite applications in order to realize immediate value on their IT investments. OpenSpan is now deployed on more than 100,000 enterprise desktops, helping customers accelerate service-oriented architecture (SOA) projects and increase enterprise desktop productivity. The OpenSpan Platform will support more than 1 billion customer support calls in 2009, saving organizations more than $100 million. A venture-backed company, OpenSpan is headquartered in Alpharetta, GA. More information about OpenSpan is located online at www.openspan.com.