Speaker Alert: Enterprise Workforce Optimization Topics and Trends to Be Spotlighted at Upcoming Conferences and Events

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint^® Systems Inc. today announced that industry experts within Verint^® Witness Actionable Solutions^® will be presenting at the 14^th Annual Best Practices in Retail Financial Services Symposium, the 2009 SWPP Annual Conference, the ITPX 2009 Conference and Tradeshow, and Winning Deposits in a Volatile Market – a virtual conference. The speakers will deliver best practices, case studies and tips on how to improve the customer experience through branch, back office and contact center operations.

“Take a Page from the Retailing Playbook – How Retailers Deploy People and How You Can Too!”

The 14^th Annual Best Practices in Retail Financial Services Symposium

March 15-17

Marco Island, Florida

“Priority Technology Investments in Retail Distribution in 2009”

Taking place Monday, March 16 at 4 p.m. ET, Darryl Demos, general manager of the Enterprise Solutions Group within Verint Witness Actionable Solutions, will moderate a panel of distribution experts from the retail banking industry. The discussion will explore which initiatives are taking priority in 2009, as well as business case justifications that are required to secure funding to grow revenue, reduce costs and improve customer experiences across bank branch, web, phone and ATM channels.

2009 SWPP Annual Conference

March 18-20

Nashville, Tennessee

“A Holistic Approach to Workforce Management”

This session will make the argument that holistic workforce management consists of long-range forecasting/modeling, tactical forecasting and scheduling, intra-day management and electronic scorecards. Led by Oscar Alban, principal global market consultant for Verint Witness Actionable Solutions, the discussion will create a bigger picture by bringing all of the functionality together on March 19 at 9 a.m. ET.

International Telecommunications Professionals Exchange (ITPX) 2009 Conference and Tradeshow

March 23-26

Las Vegas, Nevada

“Optimize Operations in Contact Centers and Enterprises”

The implementation of workforce optimization (WFO) solutions, including advanced speech and data analytics, workforce management and coaching, are just some of the technology tools Dennis Blanco, product director, global strategic alliances, Verint Witness Actionable Solutions, will cover on March 24 at 4 p.m. PT. Additional highlights will focus on how companies can leverage the “voice of the customer” to increase performance and efficiencies throughout the enterprise.

“Surveying Customers Through Your Contact Center”

In the session scheduled for March 25 at 3:15 p.m. PT, Oscar Alban will highlight best practices on how to capture customer feedback via the contact center – and how that insight can provide important intelligence about products, processes, personnel, and what customers really think about your business.

Winning Deposits in a Volatile Market

March 24-25

Virtual Conference

“Take a Page from the Retailing Playbook – How Retailers Deploy People and How You Can Too!”

Sponsored by www.bankerstuff.com, this virtual session will explore what lessons and best practices banks can take from the retailing industry to improve their branch performance. Retailers operate in a very tight market with thin margins, yet in-store sales and customer service are essential to their success. On March 25 at 10 a.m. CT, Darryl Demos will walk through why it is even more critical today for banks to take a page from retailing. The presentation will offer case examples of banks that are managing their branches as retailing outlets – all while cultivating sales opportunities and servicing customers in a cost-effective manner.

For more information about these events, please visit www.verint.com.

About Verint Witness Actionable Solutions

Verint^® Witness Actionable Solutions^® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360^® Workforce Optimization suite is the industry’s most unified solution set – featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

About Verint Systems Inc.

Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on December 10, 2008. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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