Enterprise Rent-A-Car Ranked Highest In Customer Satisfaction By J.D. Power And Associates For Fifth Straight Year, Nine of Last 10

ST. LOUIS--(BUSINESS WIRE)--Enterprise Rent-A-Car has once again ranked highest in customer satisfaction among airport rental car companies, according to a nationwide study released today by J.D. Power and Associates. For the fifth year in a row – and for the ninth time in the past ten years – Enterprise ranks highest in the J.D. Power and Associates Rental Car Satisfaction Study^SM, which includes leisure and business travelers.

“Excellent customer service has been a cornerstone of our business for more than 50 years”

In the 2008 study, Enterprise – the largest rental car company in North America – expanded its leading position in the overall rankings from 15 to 23 index points. Customers gave the company the highest rating in six out of six categories measured: reservation process, pick-up process, rental car, shuttle bus/van service, return process, and costs and fees.

Having adapted its industry-leading value and customer service proposition from neighborhoods to airports over the past decade, Enterprise has expanded from one on-airport location in 1995 to more than 240 today.

“Excellent customer service has been a cornerstone of our business for more than 50 years,” said Andy Taylor, chairman and chief executive officer of Enterprise Rent-A-Car. “Our customers expect and deserve the very best service in our industry. This award is especially gratifying because it is those customers themselves who are recognizing the dedication and effort of Enterprise employees across the country.”

The study, which draws from the evaluations of 13,493 people who rented an automobile at an airport location between September 2007 and October 2008, is an independent, nationally representative measurement of customer satisfaction among North American rental car customers who rent at or near airports.

The company’s airport business is geared toward leisure travelers and value-minded business travelers who appreciate a highly personalized brand of customer service. Enterprise’s retail daily rental rates at the airport are on average more than 20 percent below industry average.

About Enterprise Rent-A-Car

Founded in 1957 and headquartered in St. Louis, Enterprise Rent-A-Car is an internationally recognized brand with the largest fleet of passenger vehicles in the world today, more than 700,000 cars and trucks. Enterprise also operates a network of 7,000 neighborhood and airport rental locations in the United States, Canada, the U.K., Ireland, and Germany. Enterprise of North America is part of a global strategic alliance with Europcar, creating the world’s largest car rental network.

As North America’s largest car rental company, Enterprise is known for its exceptionally low rates, neighborhood convenience and its outstanding service, including picking up local customers at no extra cost. Ranked No. 18 on the Forbes Top 500 Private Companies in America, Enterprise has branch offices located within 15 miles of 90 percent of the U.S. population. For more information about Enterprise, visit www.enterprise.com.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.