LYNX Services Sees Claims Clearly With Ingres Open Source

Market Leader in Auto Glass Claims Management Relies on Ingres to Manage More Than 3 Million Claims Annually

REDWOOD CITY, Calif.--(BUSINESS WIRE)--In a business that relies on shattered glass, the one thing LYNX Services knew it needed was a database that was virtually unbreakable. That is why LYNX Services, the market leader in auto glass claims management, adopted the open source version of Ingres Database to process auto glass claims for their clients. Ingres Corporation, a leading provider of open source database management software and support services, provides high availability, quick transactional processing, and an easy deployment language that helps LYNX Services manage more than 3 million claims annually.

“We are proud to count LYNX Services as a customer and are gratified that they trust Ingres for their mission critical applications. Ingres Database provides availability, quick transactional processes, and easy development language, which points all organizations to success.”

More than 6,000 auto glass retailers depend on LYNX Services for electronic data interchange (EDI) transactions that comprise scheduling and dispatching auto glass installations and repair services, and consolidate billing, auditing, payment, including electronic invoicing and fund transfer. Applications running on Ingres Database are mission critical because the marketplace is connected electronically. For example, when an insurance companys policy holder calls for help, LYNX Services accesses information on its insurance clients systems, making it especially important that the application is available at all times. Using the open source version of Ingres Database, LYNX Services customer service representatives process claims, and policy holders and insurance agents are able to process claims remotely. The high availability and transaction processing capability of Ingres are key benefits for LYNX Services.

Ingres is a very stable database, said Darren Klaum, IT manager, LYNX Services, a division of PPG Industries. It is efficient and fast, and works well for us. In adopting open source, one of our concerns was making sure we didnt lose the quality or access to the support that we were getting, but the support at Ingres is great and moving to open source was definitely the right decision for us.

The open source model also gives LYNX Services access to innovation in the Ingres community, as open source developers create enhancements that all Ingres customers can access.

We are not going to go in and make changes to the operating system, thats not our level of work, said Klaum. For us, a benefit of open source is the people in the marketplace developing features that Ingres incorporates into the main database and then distributes back out to everybody.

LYNX Services is an Ingres Premium Services customer, which helps organizations maximize performance, availability, and capabilities of their Ingres products and Ingres-based solutions, said Michael Lochead, senior vice president of worldwide support and services at Ingres. We are proud to count LYNX Services as a customer and are gratified that they trust Ingres for their mission critical applications. Ingres Database provides availability, quick transactional processes, and easy development language, which points all organizations to success.

About LYNX Services

PPG Industries founded LYNX Services in 1994 to help insurance companies and auto glass installers deliver superior value to consumers. Today, LYNX is the leader in auto glass claims management with more than 3,000,000 claims managed annually. LYNX Services also has claims management solutions for First Notice of Loss (FNOL) and collision.

About Ingres Corporation

Ingres Corporation is a leading provider of open source database management software and support services. Built on over 25 years of technology investment, Ingres is a leader in software and service innovation, providing the enterprise with proven reliability combined with the value and flexibility of open source. The companys partnerships with leading open source providers further enhance the Ingres value proposition. In particular, Ingres is working with leading business intelligence providers to deliver appliances that combine the benefits of open source with advanced reporting and data analysis capabilities. Based in Redwood City, California, Ingres also has major development, sales, and support centers throughout the world, supporting thousands of customers in the United States and internationally. For more information, visit www.ingres.com.

Ingres is a registered trademark of Ingres Corporation. All other trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

Contacts

Ingres Corporation
Sherry Lowe, 650-587-5544
Corporate Communications
sherry.lowe@ingres.com
or
Atomic PR for Ingres
Allyson Sinchfield, 415-402-0230
allyson@atomicpr.com

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