ITIL^® Practitioner of the Year Joins the newScale Team

SAN MATEO, Calif.--(BUSINESS WIRE)--newScale®, Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, announced that Molly Holladay has joined the company to provide strategic consulting services to newScale customers.

“Molly Holladay’s practical industry knowledge of ITIL best practices and IT service management processes adds to the already deep bench strength of newScale experts in the field,” said newScale’s vice president of services, Mark McKenzie. “She brings extensive experience in the Service Catalog and Service Portfolio market, and her dedication to the real-world application of ITIL principles will be an asset for newScale customers.”

Molly Holladay was awarded as the “ITIL Practitioner of the Year” at Pink Elephant’s Annual International IT Service Management Conference in 2006. The award is presented to an individual who shows a significant commitment to ITIL best practices and is dedicated to sharing knowledge about ITIL. Holladay has more than six years of experience as an ITIL practitioner and attained her ITIL Manager's Certificate in IT Service Management in 2002.

Holladay specializes in meeting today's top IT service delivery challenges like adopting the ITIL framework, improving IT customer satisfaction, achieving cost transparency, and managing outsourcer relationships. Most recently, she was director of IT service management solutions at Lontra. Prior to that, Holladay was the IT service management architect at Bandag (now Bridgestone Bandag, LLC). She is a frequent speaker at ITIL industry events and is also the founder, former president, and current membership chair of the itSMF Eastern Iowa Local Interest Group.

“newScale is clearly the leader in the Service Catalog and Service Portfolio Management market, and I’m very excited to join the team,” said Holladay. “I’ve worked in the ITIL industry for several years, and newScale is unmatched in terms of software functionality, best practice content, practical domain expertise, and a proven methodology for ensuring customer success in their Service Catalog and Service Portfolio deployments. I look forward to working with newScale customers and helping them to achieve their goals.”

About newScale, Inc.

newScale, Inc. is the leader in IT Service Catalog and Service Portfolio Management software solutions, with more than 1.5 million users worldwide. newScale solutions enable IT organizations to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize service quality. newScale customers -- including twenty percent of the Fortune 50 -- benefit from increased operational efficiency, reduced costs, improved service levels, and greater IT/business alignment. For more information, please visit the newScale web site at http://www.newscale.com/ or call 650-403-7700.