Zenprise 3.3 Identifies and Helps Resolve over 6,000 Issues across BlackBerry Environments

FREMONT, Calif.--(BUSINESS WIRE)--Zenprise, Inc. today announced Zenprise for BlackBerry version 3.3, software that automatically troubleshoots BlackBerry® end user issues. Zenprise 3.3 expands the existing BlackBerry management solution with more detailed detection of user-specific Blackberry issues such as users with low battery life, weak signal strength, or low available device memory. With this software upgrade, enterprises can also more proactively identify issues outside their infrastructure that impact users, such as wireless carrier outages or users who are traveling in and out of network coverage. The software enables customers to quickly isolate and resolve greater than 75 percent of BlackBerry problems at the help desk.

“Zenprise gives enterprise customers at all IT staff levels, from the help desk to the mobile administrator, the ability to proactively identify and resolve BlackBerry user issues.”

Zenprise is the only BlackBerry monitoring solution that collects and analyzes data across the BlackBerry Enterprise Server (BES), Exchange, and Active Directory infrastructure. Zenprise both monitors and troubleshoots the BlackBerry environment, significantly reducing the volume of alerts administrators receive when a problem occurs. The BES monitoring software provides a holistic view of the entire environment affecting the BlackBerry service. In addition to monitoring BES, Zenprise also checks wireless carrier availability, Active Directory health, RIM SRP availability, WAN/LAN network performance, and overall Exchange server health.

"No single IT administrator can monitor every issue that affects the BlackBerry Enterprise Server," said Jayaram Bhat, CEO of Zenprise. “Zenprise gives enterprise customers at all IT staff levels, from the help desk to the mobile administrator, the ability to proactively identify and resolve BlackBerry user issues.”

New Zenprise 3.3 Key Features

--		Enhanced detection of user specific Blackberry issues
		--	Root cause detection of enterprise activation issues, including whether the user is provisioned with the wrong data plan
		--	Device-specific knowledge such as total memory, available memory, battery life, basic configuration errors, and signal strength of device
		--	Greater detection of CDO errors, hung MAPI threads, blocked worker threads
--		Increased detection of carrier issues
		--	Proactive notification when VIP users are out of network coverage
		--	Proactive notification when network carriers are experiencing outages
--		Greater flexibility around software installation and use of Zenprise 3.3 product
		--	Zenprise 3.3 can be installed to just manage BES & SQL servers, BES, SQL, & Exchange servers, or BES, SQL, Exchange, and Active Directory servers
		--	More granular roles based permissions for help desk administrators, advanced operators and administrators to view and troubleshoot user specific issues

Zenprise 3.3 Pricing and Availability

Existing Zenprise customers will receive free software upgrades as part of their license agreement. Zenprise 3.3 is generally available today. Pricing begins at $35 per user for 1000 users.

To learn more about Zenprise proactive troubleshooting for BlackBerry, go to www.zenprise.com/blackberry.

About Zenprise

A 2007 Gartner Cool Vendor, Zenprise software automatically troubleshoots BlackBerry end user issues. Unlike pure monitoring solutions, Zenprise identifies the root cause of end user issues and provides detailed resolution steps to fix these problems. Founded in 2003, Zenprise is headquartered in Fremont, California and is privately held with funding from investors Bay Partners, Mayfield, and Shasta Ventures. Zenprise's executive and product teams bring enterprise software experience from companies such as Mercury, EDS, Zambeel, Bay Networks, and Loudcloud. For more information, go to www.zenprise.com.