Internet Payment Exchange Delivers EBP Technology to Multiple Industries

TOLEDO, Ohio--(BUSINESS WIRE)--Internet Payment Exchange (IPayX), a Toledo, Ohio-based provider of electronic bill payment (EBP) and customer service solutions to healthcare providers, utility companies, municipal governments and other organizations, was launched to simplify the billing and payment processes in order to decrease administrative, operational and finance expenses for its customers.

Many organizations, like hospitals and healthcare systems for example, rely on statements as an important method of communication with customers. If done correctly, statement billing can be transformed into a successful customer relationship management (CRM) initiative that enhances customer satisfaction and boosts collections capabilities. IPayX offerings extend the statement billing communication channel into the electronic world with little to no disruption to the content including how it is formatted and presented.

Key product offerings from IPayX for the healthcare industry include the following:

• eCareview Patient Portal Service: This HIPAA-compliant product simplifies the self-pay process by providing consumers with the ability to make payments and access real-time billing information online. Benefits to healthcare providers include accelerated cash flow, reduced billing and customer service costs, increased collection of self-pay billing and reduced time to establish automatic payment plans.
• ePayPoint Cash Receipts Service: This point-of-purchase system, accessed as a Web-based service, provides a virtual cash register solution for healthcare systems. Payments may be accepted using cash, checks or credit cards and automatically applied against patient accounts or non-patient purchases such as classes or medical supplies. The solution also simplifies payment acceptance and strengthens payment practices throughout the organization.

IPayX also offers products that decrease administrative costs and other expenses for a variety of business types. Cross-industry product offerings include the following:

• eInvoice Delivery Service: This electronic bill delivery and payment service for consumers creates electronic replicas of paper bills that can be delivered as e-mail attachments and supports payments via check or credit card. Using electronic bills eliminates traditional delivery costs, eliminates errors associated with manual postings and creates an electronic archive with reprint, e-mail and fax-on-demand features for customer service representatives.
• eInvoice Delivery Service – B2B Edition: This solution offers companies the ability to provide electronic billing and payment services to their business partners so they can electronically receive, view and pay invoices. Short payment dispute tracking expedites the problem resolution to decrease administrative work and payment lag time.

“A growing demand from consumers is forcing billers to provide electronic customer support services, but hospitals, healthcare systems and other organizations in niche sectors often end up using generic technologies that have not been customized to fit their specific needs,” said Douglas Braun, president and CEO of IPayX. “Our technology is designed to achieve a significant return on investment by identifying and easily implementing customizations that transform the billing and payment processes into streamlined systems that meet the precise needs of our users.”

About Internet Payment Exchange (IPayX)

Founded in 1999, Toledo, Ohio-based Internet Payment Exchange (IPayX) provides desktop-based electronic billing (EBP) technology solutions to healthcare providers, utility companies, municipal governments and other organizations. IPayX Software as a Service (SaaS) solutions include eCareview Patient Portal Service, ePayPoint Cash Receipts Service, eInvoice Delivery Service and eInvoice Delivery Service – B2B Edition. For more information on IPayX, visit www.ipayx.com.