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‘Retail Prophet’ Douglas Stephens to Speak at PRSM Conference

Stephens Will Explore the Purpose of the Retail Store of Tomorrow

DALLAS--(BUSINESS WIRE)--The retail store will continue to grow in importance, says industry futurist Douglas Stephens, but it will have less to do with distributing the product and will increasingly play a larger role in providing an experience with the brand. Stephens will explain his predictions on the exciting future of the retail store at the Professional Retail Store Maintenance Association (PRSM) Mid-Year Conference in Columbus, Ohio, early next month.

“There is a set of hyperactive variables which are currently reshaping the shopping experience; mixed use as an overall development trend; the adoption of omni-channel technologies for some shoppers and the intrusion of online sales.”

According to Stephens, “There is a set of hyperactive variables which are currently reshaping the shopping experience; mixed use as an overall development trend; the adoption of omni-channel technologies for some shoppers and the intrusion of online sales.” But the summation of all these forces at work, Stephens says, is the fact that the store is no longer serving its age-old purpose, that of the main or only distribution channel for the merchandise.

A couple of factors contributed to that sea change, Stephens explained, and they occurred right around the same point in time. The recession that began in roughly 2008, he says, brought the old norm to a crashing end and the gates were opened for the new norm – an era of increased cost-consciousness and the ease and availability of additional channels through which consumers not only learn about products, but complete the cycle by purchasing without ever stepping into a store.

Stephens will speak at the PRSM Association 2014 Mid-Year Conference at 9 a.m. Tuesday, September 9, at the Hyatt Regency Hotel Columbus, in Columbus, Ohio. Visit the PRSM Association 2014 Mid-Year Conference web site for the full schedule of events and registration information.

The PRSM 2014 Mid-Year Conference is open to all retail industry participants. The education program will give attendees a greater understanding of what types of data retailers are collecting and evaluating across the industry. Presenters will also focus on the value of benchmarking data and how mobile apps are being used in the process.

PRSM Association will release its 2015 Trends Report at the Mid-Year Conference in Columbus. The Report is a survey of leading retailers who are making their mark on the industry in sustainability, asset management and technology and by building the FM team of the future.

The Association’s 2014 Canadian Conference will be held October 23, in Mississauga, ON, Canada at The International Centre. Visit the PRSM Association 2014 Canadian Conference web site for more information.

PRSM 2015 National Conference will be held April 27 - 29 in Philadelphia, Pa. Visit the PRSM2015 National Conference web site for more information.

About the Professional Retail Store Maintenance® Association (PRSM)

PRSM Association, the authority on Retail and Multi-site Facilities Management, is the leading membership organization for retail facilities and vendor professionals. PRSM empowers the Retail Industry facilities management with best practices, benchmarking, education, discussion forums and trusted partnerships. Chartered in 1995, and with more than 900 member companies, the PRSM community values are founded on a spirit of innovation, resourcefulness, the quest for knowledge and ethical business relationships. Members depend on PRSM to help them achieve greater success and a competitive advantage through quality programs and resources.

Contacts

PRSM Association
Brian Bourque, 972-231-9810
Director, Communications
bbourque@prsm.com