Interactive Intelligence among Network World’s Fave Raves
Interactive’s all-in-one IP communications software suite rated an IT pro favorite
INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has been named among Network World’s Fave Raves, a list of favorite products voted on by IT professionals.
“CIC offers many standard features, including multichannel options – Web chat, email, SMS, and others – that have opened up new business opportunities and revenue streams for our company”
The Interactive Intelligence Fave Rave product, Customer Interaction Center™ (CIC), is an all-in-one IP communications software suite for contact centers and enterprises.
Interactive Intelligence customer, Medibank Health Solutions (www.medibankhealth.com.au), rated CIC its favorite product based on the software’s all-in-one architecture, among other factors.
Medibank’s senior network engineer, Nicholas Mooney, had this to say about why he rated CIC a Fave Rave: “CIC is one of my favorite products because its single-platform, all-in-one architecture means faster set-up, reduced integration headaches, and simplified management and administration.”
Mooney also cited CIC’s ease of customization and multichannel features as highlights of the software suite. “CIC offers many standard features, including multichannel options – Web chat, email, SMS, and others – that have opened up new business opportunities and revenue streams for our company,” he said. “Combined with CIC’s high degree of customization that enables us to tailor solutions based on our business model and customer needs, the software suite got my vote as a Fave Rave.”
CIC, which can be deployed via the cloud or on-premises, gives organizations of all sizes multichannel contact center, unified communications, and business process automation functionality.
CIC applications include the following: multichannel routing and queuing, interactive voice response, call and screen recording, predictive dialing, workforce management, real-time speech analytics, customer feedback management, unified messaging, desktop faxing, conferencing, and more.
To learn more about CIC, visit: http://www.inin.com/solutions/Pages/Contact-Center-Software.aspx.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of software and services designed to improve the customer experience. The company’s 6,000-plus customers worldwide have benefitted from its cloud and on-premises solutions for contact center, unified communications, and business process automation. Interactive Intelligence is among Software Magazine’s 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last five consecutive years. In addition, Glassdoor honored Interactive Intelligence with its 2014 Employees’ Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For. The company was founded in 1994 and employs more than 1,900 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. It can be reached at +1 317.872.3000 or email@example.com. Visit Interactive Intelligence on the Web at www.inin.com; on Twitter at www.inin.com/twitter; on Facebook at www.inin.com/facebook; or on LinkedIn at www.inin.com/linkedin.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.