TRC Staffing Services, Inc. Wins Inavero’s 2014 Best of Staffing® Client Diamond Award
Diamond Award winners have earned the Best of Staffing Award for 5 consecutive years, receiving consistent industry-leading satisfaction scores
ATLANTA--(BUSINESS WIRE)--TRC Staffing Services, Inc. announced today it has been named one of Inavero’s 2014 Best of Staffing® Client Award winners, and has also earned the 2014 Best of Staffing Diamond Award for achieving five consecutive years of industry-leading client satisfaction scores. Presented in partnership with CareerBuilder, the fifth annual Best of Staffing Award provides the only statistically valid and objective service quality benchmarks in the industry, revealing which staffing agencies deliver the highest quality of service to their clients. In a year when the staffing industry’s client service quality scores are trending down once again, Best of Staffing winners achieved scores significantly higher than industry averages. TRC Staffing Services, Inc. is one of the best staffing agencies for companies to call when they are looking to hire temporary or permanent employees.
“The staffing industry is helping organizations bridge the skills gap and add jobs today more than at any other point in U.S. history”
Less than two percent of all staffing agencies in North America receive the Best of Staffing Award for service excellence. TRC Staffing Services, Inc. was among only 12 percent of the 2014 Best of Staffing Client winners to earn the 2014 Best of Staffing Diamond Award for outstanding service over five consecutive years. Utilizing the Net Promoter® methodology, the winner’s contrast in client satisfaction scores compared to the industry average is a clear indication that winning firms truly stand out for their service quality. TRC Staffing received satisfaction ratings of 9 or 10 out of 10 from 67.5 percent of their clients, significantly higher than the industry’s average of 35 percent.
“The Best of Staffing award is one that comes with high distinction, and we are very honored to be recognized for Client Satisfaction for the fifth consecutive year,” said Brian Robinson, President and CEO, TRC Staffing Services, Inc. “Matching great talent with great customers is our number one priority and exceptional service goes hand-in-hand with that mission.”
"The staffing industry is helping organizations bridge the skills gap and add jobs today more than at any other point in U.S. history,” said Inavero Founder and CEO Eric Gregg. “Between the well-documented skills gaps and economic uncertainty, partnering with a top staffing agency is more important now than ever. The true measure of excellence in staffing is consistent and exceptional service. I'm thrilled to introduce the Best of Staffing Diamond Award, recognizing those who have reached exceptional service levels for 5 straight years. The staffing industry continues to play a huge role in the U.S. economy and job creation, and at the forefront of that effort are the 2014 Best of Staffing Diamond Award winners. We're proud of the accomplishments of our 2014 award recipients."
Net Promoter®, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
About TRC Staffing Services, Inc.
TRC Staffing Services, Inc. is a full-service staffing solutions provider with over 30 years of industry experience. Established in 1980, TRC is one of the largest privately-held staffing firms in the country. Like his father, President and CEO Brian Robinson remains focused on the idea that the marketplace continues to need a business built on principles and values, committed to providing the highest level of service in the industry. TRC has 45 locations in 13 states, providing traditional staffing services, professional and technical staffing, and management services to some of the country's leading companies. For more information, visit www.trcstaffing.com.
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive service quality partner.
Inavero’s Best of Staffing® is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). Bestofstaffing.com is the central place that businesses and talent go to find the best staffing agencies to call when they are in need.