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Canada Health Infoway’s Portfolio Management Office Wins 2013 PMO of the Year Award

Office oversees a portfolio with a value of more than CAD $2 billion

SAN DIEGO--(BUSINESS WIRE)--Project Management Institute, the world’s largest association for project managers, has named Canada Health Infoway’s Portfolio Management Office as the winner of the 2013 PMO of the Year Award. The honor, which was bestowed this week during PMI’s 2013 PMO Symposium, recognizes PMOs (project/program/portfolio management offices) that have had a positive and clear impact on an organization’s strategic goals and business results.

“Delivering improved health care solutions across a country as vast as Canada, particularly under such tightly controlled regulations, is a monumental task”

Canada Health Infoway (Infoway) is an independent, not-for-profit corporation funded by the Government of Canada. It jointly invests with every province and territory to accelerate the development and adoption of electronic health information technology projects. To deliver on this promise, Infoway plays the role of ‘Strategic Investor’ to plan, invest, advise, and monitor projects that are managed and implemented with its partners – provincial/territorial Ministries of Health and other public sector entities such as hospitals and health regions. It is the steward of CAD$2.1 billion of public funds, and must be transparent and accountable for these investments.

Infoway's PMO was established in 2004 as a neutral body focused on developing, implementing and ensuring compliance with processes and procedures that can be monitored without bias. The Office was created with a mandate to develop, maintain, and support an appropriate level of project management processes designed to ensure that Infoway and its stakeholders are kept informed of project, jurisdiction, and program performance as the organization works towards its vision of innovative digital health systems for all Canadians.

Under the leadership of its Group Director, the PMO reports to the Executive Director, Investment Programs Management, and through to the Chief Operating Officer, and is primarily responsible for the quality control and oversight of project methodologies for the lnfoway investment project portfolio. Currently, that portfolio comprises more than 600 active and completed project phases with approximately 150 active project phases reporting each month. Infoway applies its Project Lifecycle methodology at the project phase level, and groups related project phases together for external reporting purposes. The 600+ project phases equate to nearly 400 project groupings. The PMO is funded through the investment projects by charging a cost allocation back to the active projects in the portfolio.

Using sound project management methodologies, Infoway’s PMO has evolved into a robust center of information that is used across the organization as the single source of truth related to investment projects. The Office has successfully managed several internal initiatives, including the implementation and subsequent upgrades of Changepoint, a robust Project Portfolio Management tool. Over the past few years, the PMO employees have become experts in Changepoint, and have added end-user training and ongoing support to their list of responsibilities. Changepoint has become the system of record for all project-related information, and the PMO has automated workflows to manage the project lifecycle processes. As new project requirements and/or reporting needs emerge, the Changepoint solution is enhanced to continue to support the needs of the business.

The result: a PMO that has sustainable, effective and efficient business practices, users that are fully trained on how to use established processes, 100% compliance with these processes, confidence from senior management and eight consecutive years of clean audit reports. Infoway attributes the PMO’s success to the following foundational elements:

  • People: Executive and senior management support; team of innovative and committed employees; established credibility as knowledgeable and dependable service providers.
  • Processes: Project management best practices as established by PMI; governance ensuring audit compliance and continuous improvement of processes; reporting for senior management and Board of Directors.
  • Technology: Evolution of tools from Excel-based templates with macros, to an SQL database and reporting, through to a "single source of truth" governed in a PPM solution; system functionality leveraged throughout the organization; a platform to support expanding business needs.

“Delivering improved health care solutions across a country as vast as Canada, particularly under such tightly controlled regulations, is a monumental task,” said Mark A. Langley, president and CEO of PMI. “Canada Health Infoway’s role and its business model make it a unique organization within Canada and possibly the world, and its PMO is a clear demonstration of how organizations can – and should – successfully implement their strategic initiatives. Organizations can, and should, learn from Canada Health Infoway’s success and mirror its best practices to achieve their own success.”

About Project Management Institute (PMI)

PMI is the world’s largest not-for-profit membership association for the project management profession. Our professional resources and research empower more than 700,000 members, credential holders and volunteers in nearly every country in the world to enhance their careers, improve their organizations’ success and further mature the profession.

PMI’s worldwide advocacy for project management is reinforced by our globally recognized standards and certification program, extensive academic and market research programs, chapters and communities of practice, and professional development opportunities.


Megan Maguire Kelly, +1 610-356-4600 x7030