IntelliResponse Partners with BolderView to Provide Australian-Based Customer Experience Solutions
BolderView Becomes Value Added Reseller for IntelliResponse and Opens New Sydney Office to Accommodate Growth
SYDNEY & TORONTO--(BUSINESS WIRE)--IntelliResponse, the leading provider of virtual agent technology solutions for the enterprise, and BolderView, the Australian-based provider of innovative solutions to improve the customer service experience, jointly announced that BolderView has become a Value Added Reseller (VAR) of the IntelliResponse Virtual Agent solution in the Australia/New Zealand marketplace. BolderView, with its head office in Melbourne, also announced the opening of its new office in Sydney to support the strong growth in the region.
“The opening of our new office in Sydney’s Macquarie Park, combined with the addition of IntelliResponse’s product line, are fundamental to BolderView’s strategic vision”
“We’re experiencing robust demand for the IntelliResponse Virtual Agent solution from organizations in Australia and New Zealand,” said David Lloyd, CEO of IntelliResponse. “Our partnership with BolderView now provides those companies with a fully-qualified local source with a deep understanding of our products. We view BolderView essentially as an extension of IntelliResponse serving the ANZ market.”
BolderView is an Australian-based technology solutions provider committed to delivering world-class virtual agent solutions to large enterprises, including utilities, banking, technology, higher education and government markets. The company provides a range of end-to-end solutions – from initial conceptual design through implementation, integration and on-going hosting and maintenance. BolderView’s fully integrated solutions are typically deployed in under 90 days.
“The opening of our new office in Sydney’s Macquarie Park, combined with the addition of IntelliResponse’s product line, are fundamental to BolderView’s strategic vision,” explains Dave Brown, Founder and Managing Director of BolderView. “IntelliResponse’s leadership position in the overall virtual agent marketplace and their dominance in several of our vertical markets make them a natural fit for our business model. We are very proud to represent IntelliResponse in the ANZ market.”
BolderView Systems Pty Ltd is an Australian company founded in 2012 with offices in Melbourne and Sydney. The company’s mission is to provide innovative and comprehensive self-service solutions to forward-thinking businesses, education institutions and government entities. Utilising virtual agent technology, BolderView’s value proposition is to enhance the customer experience and enable a variety of self-service channels – including web-based and mobile applications – while lowering the overall cost of service by deflecting calls, emails and live chats.
BolderView provides a complete (turn-key) solution utilising the most advanced technology from the world’s leading providers. For more information, please visit www.BolderView.com.au.
About IntelliResponse Systems
IntelliResponse is the leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.
Our patented virtual agent solutions transform corporate websites, mobile applications, social media channels and agent desktops into world class self-service platforms. Using IntelliResponse, consumers can ask questions using natural language and get instant, accurate answers as well as targeted offers that lead them down the purchase path and improve conversion. What’s more, key voice of the customer insights are captured in natural language, allowing companies to build highly detailed customer profiles over time.
IntelliResponse is the gold standard in first line customer experience, offer management and customer intelligence. Some of the world’s most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse – including CIBC Bank, ING Direct, Charter Communications, Progress Energy, Copa Airlines, Kobo Books, Penn State University, Yale University and Harvard University.
For more information about IntelliResponse, visit www.intelliresponse.com