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Ideaca Opens New IT Support Centre in Kitchener, Ontario

Canadian IT consulting firm, Ideaca, brings opportunities to local businesses, IT professionals and students with new IT Support Centre in Ontario’s Waterloo Region.

TORONTO--(BUSINESS WIRE)--Ideaca, a Canadian IT consulting firm, is pleased to announce the opening of their new Kitchener Application Support Centre serving the Waterloo Region. This new centre will complement Ideaca’s other regional support centres in Calgary, Alberta and Toronto, Ontario. It is strategically placed close to major post-secondary institutions and other high-tech companies such as RIM, Open Text, Sandvine and Google.

“The new Kitchener Support Centre will continue to ensure that we provide the best support service to our customers possible”

The Kitchener Application Support Centre will provide application and infrastructure support for organizations who wish to outsource these responsibilities. Companies may choose to partner with Ideaca because they wish to limit their internal IT growth or are challenged with finding the right resources with skills and experience needed to support complicated technologies. Many companies would prefer to focus on their product or service and leave IT up to Ideaca, who is already an expert in many technologies.

As one of the only national strategic consulting firms in Canada who works in both SAP and Microsoft and can offer full support to clients, Ideaca’s new centre will undoubtedly contribute positively to the community. The centre offers companies an alternative to offshoring IT responsibilities by using a unique “near-shore” support model that is 100% located in Canada. Since Ideaca has support centres across Canada, they can accommodate periodic onsite client visits from both account management and technical support consultants. They offer a range of support options from periodic assistance to full 24x7 monitoring and support.

For more information on Ideaca’s support offerings, see their website here.

Not only is the new Kitchener Application Support Centre great news for businesses in the Waterloo Region, Ideaca is proud to have close relationships with the University of Waterloo, Wilfrid Laurier University and Conestoga College. Ideaca continually hires local new graduates and offers a variety of summer positions for students. Ideaca believes strongly in the importance of supporting and hiring from local institutions.

“The new Kitchener Support Centre will continue to ensure that we provide the best support service to our customers possible,” says Mike Alkier, Managing Partner at Ideaca. “The Waterloo Region is a vibrant and growing area with tremendous promise. I’m excited to partner with companies in the area and recruit more local young talent and IT professionals.”

More information about Ideaca and their support offerings can be found on their website:

Ideaca is a Canadian based consulting firm helping customers from strategy to solution through a portfolio of management consulting, implementation and support services. With more than 10 years of experience and over 350 satisfied customers, Ideaca’s 250+ employees across the country deliver innovative solutions around Enterprise Resource Planning (ERP), Business Intelligence, Portals and Collaboration, Cloud Computing, Custom Development and Integration, Customer Relationship Management (CRM), Application Infrastructure, and Support Services. Follow us on Facebook Twitter LinkedIn and YouTube.


Samantha Jans, 1-866-231-4332