High-Performance Engineering Packages
The new High-Performance Engineering Packages provide flexible applications support options that meet a broad set of customer needs that enable Teradyne customers to achieve optimum time to device revenue and maximum throughput from their tester investment. These value-added engineering packages offer significant benefits from the design phase through volume production, delivering consistent solutions and in-depth applications support. "TAG's support solutions combine the worldwide team's capabilities, processes, and engineering tools with a customized consulting component to deliver fastest time to market and maximum tester utilization for our customers," explained Bill Wood, the Test Assistance Group Marketing Manager.
High-Performance Operational Packages
The new High-Performance Operational Packages, available the second half of this year, enable a heightened state of operational readiness for customers who are anticipating an upcoming ramp in business where uptime and availability are extremely important. The packages pull together the right mix of Parts Availability Services and 24x7 Expertise-based services to address customer needs ranging from intensive on-site support and rapid parts delivery to self-help and basic parts services. Global Customer Services Marketing Manager Gregory J. Tobin said, "The new High-Performance Packages deliver what's most important to our customers -- higher uptime, faster solutions and lower cost of ownership."
A New Industry Standard
Teradyne has taken the lead in redefining customer support through innovative investments in Internet technology and business processes that are integrated in the new High-Performance Packages.
| -- | eKnowledge Portal: a self-service web site providing customers with the most up-to-date technical support information for Teradyne test systems, and a comprehensive database of hardware and software solutions that provides practical answers to critical application and operational questions. |
| -- | Our new Customer Care Center offers 24x7 access to a live team of hardware and software experts with a committed one-hour maximum response time. Support is delivered over the telephone, through eConnectNET, and through on-site visits. |
| -- | eConnectNET, the industry's most secure Internet-based connectivity solution, accelerates Teradyne's capability to support a remote Teradyne tester. Teradyne engineers and customers can now engage in a remote session and work collaboratively to develop solutions. In addition, eConnectNET offers Business Partner Connect (BPC), an option that allows customers to collaborate internally across sites or with external third parties. With BPC, Teradyne customers get a strategic competitive advantage by achieving better integration with their IDM, Subcon, and Fabless partners through improved coordination of joint activities that drive new products to market. |
About Teradyne
Teradyne (NYSE: TER) is the world's largest supplier of automatic test equipment and is also a leading supplier of high performance interconnection systems. Teradyne's test products are used by manufacturers of semiconductors, circuit assemblies, voice and broadband telephone networks. Teradyne's backplane assemblies and high-density connectors are used by manufacturers of communications and computing systems central to building networking infrastructure. The company had sales of $1.4 billion in 2001 and currently employs about 8000 people worldwide. For more information visit www.teradyne.com.
“TAG's support solutions combine the worldwide team's capabilities, processes, and engineering tools with a customized consulting component to deliver fastest time to market and maximum tester utilization for our customers”
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