Teradyne Number One in Customer Satisfaction in Memory Test; Results of VLSI Research 2001 Survey

AGOURA HILLS, Calif.--(BUSINESS WIRE)--Nov. 7, 2001--VLSI Research Inc, of San Jose, CA., announces that Teradyne, Inc. has scored as the number one supplier of memory ATE in their Customer Satisfaction Survey on chip making equipment for the calendar year 2001.

VLSI Research surveys ATE users worldwide to determine how they value the equipment and their relationship with their suppliers. In responses from customers in Taiwan, Korea, Japan, Rest of Asia, Europe, and the U.S., customers reported their greatest overall satisfaction in the Memory Test Market was with Teradyne's products and people. The overall satisfaction rating is compiled by combining customer views on factors such as: product performance, uptime, software, process support, technical leadership, and overall commitment. Other companies competing with Teradyne were Advantest, Agilent Technologies, and Ando Electric. Companies must have minimum of eight responses across a minimum of four categories to be rated.

"This award is evidence of hard work and dedication by many in our field offices around the world and in our facility in Agoura Hills," said Harold Labonte, Teradyne Memory Marketing Manager. "This award validates the sales and support teams dedicated use of the customer team process by which we align our activities in support of our customer's business goals. Many of these individuals routinely cross the globe to ensure success and deliver against our commitments. Teradyne greatly appreciates their dedication."

In what may be a related result, Teradyne also won the highest response in the category of "Willingness to Buy Again." Among customer comments in the survey were these: "They have on-site support and it is good." "Productivity is excellent." "High-Performance." "Tries to improve existing model with new ideas."

A listing of additional results is shown in the Table Below:

Teradyne ranked No. 1 in VLSI Research 2001 Users' Rating for
Memory ATE


                           Overall
                           Rating

Teradyne, Inc.               7.8
Advantest                    7.2
Ando Electric Co., Ltd.      7.0
Agilent Technologies, Inc.   6.1



                          EQUIPMENT PERFORMANCE CATEGORIES

          Cost of
           Owner-                                   Quality
            Ship Uptime Software  Build   Usable      of     Product
                                Quality Throughput Results Performance

Teradyne,                                                                                                                                                       
 Inc.         7.2   7.2    7.6      7.5     6.8       8.2      7.8
Advantest     6.4   7.4    7.0      7.7     7.8       7.5      7.4
Ando Electric
 Co., Ltd.    6.4   7.3    6.2      6.9     7.9       7.1      6.8
Agilent
 Technologies,
  Inc.        6.0   7.6    6.5      5.9     6.5       6.4      6.6


                          CUSTOMER SERVICE CATEGORIES


          Process  Field      Spares   Support  Technical    Overall
          Support  Engineer-  Support   after   Leadership  Commitment
                    ing                 Sales
                   Support


Teradyne,
 Inc.         8.1    8.3       7.6       8.0       8.1         8.4
Advantest     6.7    7.1       6.5       6.6       7.4         7.5
Ando Electric
 Co., Ltd.    7.3    7.1       6.6       7.7       6.4         7.3
Agilent
 Technologies,
  Inc.        5.9    6.4       5.3       5.4       5.9         5.0


Source: VLSI Research Inc.

Teradyne won in 10 out of 13 categories, and in fact all customer service categories.

The survey is conducted annually. Respondents were from U.S., Taiwan, Japan, Korea, Singapore, China, and Europe.

About VLSI Research

VLSI Research Inc, a market research company located in Silicon Valley, is generally recognized as the leading company covering chip making equipment. It was founded in 1976, and has performed these annual surveys of customer satisfaction since the 1980's. The principal purpose in performing the surveys is to provide a report card on individual suppliers in order to promote improved customer relationships and to identify issues and trends which are most sensitive to customers' needs.

VLSI Research Inc produces subscription services covering the high technology electronics industry. Services offered include Chip Making Markets, Regional Equipment Consumption, Customer Satisfaction Report on Chip Making Equipment, and The Industry Pulse.

The company is an authoritative source for information on trends and issues in the semiconductor industry.

Media inquiries are invited: Call [phone], Fax [phone], or write: VLSI Research Inc, 1754 Technology Drive, Suite 117, San Jose, CA 95110. Visit our web site at www.vlsiresearch.com.

About Teradyne

Teradyne (NYSE: TER) is the world's largest supplier of automatic test equipment and is also a leading supplier of high performance interconnection systems. Manufacturers of semiconductors, circuit assemblies, and voice and broadband telephone networks use Teradyne's test products. Manufacturers of communications and computing systems central to building networking infrastructure use Teradyne's backplane assemblies and high-density connectors. The company had sales of $3.0 billion in 2000 and currently employs about 8000 people worldwide. For more information visit www.teradyne.com.

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“This award validates the sales and support teams dedicated use of the customer team process by which we align our activities in support of our customer's business goals. Many of these individuals routinely cross the globe to ensure success and deliver against our commitments. Teradyne greatly appreciates their dedication.”