MELVILLE, N.Y.--(BUSINESS WIRE)--Canon U.S.A., Inc., a leader in digital imaging solutions, today
announced the opening of its service and support center in Ridgefield
Park, New Jersey. This facility is located just across the George
Washington Bridge outside of New York City, and will provide
comprehensive product repair and maintenance services for the growing
customer base of Canon’s professional imaging products.
“The opening of another support facility that caters exclusively to
imaging professionals signifies the growth and demand of Canon’s
professional imaging products and Canon’s commitment to imaging
professionals”
The Ridgefield Park on-site repair operations include state-of-the-art
camera and lens dark rooms, Canon's most advanced adjustment and
calibration equipment, spare parts inventory, and an experienced repair
staff that will work to quickly return Canon's professional products to
their original factory condition and operation. This new facility,
available exclusively for Platinum and Gold level members of Canon’s
Professional Services (CPS) program, including owners of Cinema EOS
products, and broadcast lens clients, confirms Canon U.S.A.’s commitment
to providing personalized and local service and support to imaging
professionals in the New York/New Jersey metro region.
This facility is Canon’s second service facility exclusively available
to professional clients, joining the Canon Hollywood Professional
Technology & Support Center that debuted in the heart of Hollywood, CA,
early last year. Both facilities provide factory quality repair and
maintenance service for Canon's extensive lineup of professional-grade
cameras, including EOS Digital SLR cameras, Cinema EOS cameras, and
high-definition camcorders. All of Canon’s professional lenses,
including EF series photography lenses, Cinema lenses, and broadcast and
studio lenses are also supported at this new facility.
“The opening of another support facility that caters exclusively to
imaging professionals signifies the growth and demand of Canon’s
professional imaging products and Canon’s commitment to imaging
professionals,” said Yuichi Ishizuka, executive vice president and
general manager, Imaging Technologies and Communications Group, Canon
U.S.A. “Opening this location illustrates our desire to bring Canon’s
industry-leading support directly to our clients in areas where they
work and live. Being closer to our customers will help enable us to
further improve on our outstanding repair processing times for
professional products, which average less than three days in most
instances.”
An advance reservation is required for all service and support requests
handled by the Ridgefield Park, N.J. facility. Canon Professional
Services (CPS) Platinum and Gold level members can make a reservation
via the CPS hotline by calling 1 (888) CPS-4540. Owners of Cinema EOS,
professional video cameras and broadcast lenses should call 1 (855) CINE
EOS to schedule an appointment.
Additional camera and lens service facilities for both professional and
consumer clients are located in Jamesburg, N.J., Irvine, C.A., and
Newport News, V.A. Each of these facilities operates with the same Canon
speed and quality that is unrivaled in the industry. By the end of the
year, Canon plans to further expand its local service center presence to
the Midwest with the opening of a new service and support facility to
support imaging professionals in the Chicago market.
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer,
business-to-business, and industrial digital imaging solutions. With
approximately $40 billion in global revenue, its parent company, Canon
Inc. (NYSE:CAJ), ranks third overall in U.S. patents registered in 2012†
and is one of Fortune Magazine's World’s Most Admired Companies in 2013.
In 2012, Canon U.S.A. has received the PCMag.com Readers’ Choice Award
for Service and Reliability in the digital camera and printer categories
for the ninth consecutive year, and for camcorders for the past two
years. Canon U.S.A. is committed to the highest level of customer
satisfaction and loyalty, providing 100 percent U.S.-based consumer
service and support for all of the products it distributes. Canon U.S.A.
is dedicated to its Kyosei philosophy of social and environmental
responsibility. To keep apprised of the latest news from Canon U.S.A.,
sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss.
†Based on weekly patent counts issued by United States Patent and
Trademark Office.
All referenced product names, and other marks, are trademarks of their
respective owners.
Email 
Special home delivery offers!
