Insights on the Customer Engagement Solutions Global Market to 2026 - AI to Revolutionize Customer Experience (CX) & Engagement - ResearchAndMarkets.com

DUBLIN--()--The "Customer Engagement Solutions - Global Market Trajectory & Analytics" report has been added to ResearchAndMarkets.com's offering.

The global market for Customer Engagement Solutions estimated at US$15 Billion in the year 2020, is projected to reach a revised size of US$31.3 Billion by 2026, growing at a CAGR of 12.5% over the analysis period.

Solutions, one of the segments analyzed in the report, is projected to grow at a 11.2% CAGR to reach US$22.6 Billion by the end of the analysis period. After a thorough analysis of the business implications of the pandemic and its induced economic crisis, growth in the Services segment is readjusted to a revised 15.5% CAGR for the next 7-year period. This segment currently accounts for a 28.3% share of the global Customer Engagement Solutions market.

The U.S. Market is Estimated at $5.5 Billion in 2021, While China is Forecast to Reach $4 Billion by 2026

The Customer Engagement Solutions market in the U.S. is estimated at US$5.5 Billion in the year 2021. The country currently accounts for a 32.3% share in the global market. China, the world`s second largest economy, is forecast to reach an estimated market size of US$4 Billion in the year 2026 trailing a CAGR of 15% through the analysis period.

Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 9.7% and 11.7% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 11.1% CAGR while Rest of European market (as defined in the study) will reach US$1.4 Billion by the end of the analysis period.

Select Competitors (Total 444 Featured) -

  • Aspect Software, Inc.
  • Avaya, Inc.
  • Bpmonline
  • Calabrio, Inc.
  • Crmnext
  • eGain Corporation
  • Eptica
  • Freshworks Inc.
  • Genesys
  • IBM Corporation
  • Ifs-Mplsystems
  • Lithium Technologies, LLC.
  • Microsoft Corporation
  • NICE Systems Ltd.
  • Nuance Communications, Inc.
  • OpenText Corporation
  • Oracle Corporation
  • Pegasystems, Inc.
  • Pitney Bowes, Inc.
  • Salesforce.com, Inc.
  • SAP SE
  • ServiceNow, Inc.
  • SugarCRM, Inc.
  • Verint Systems, Inc.
  • Zendesk, Inc.

Key Topics Covered:

I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

  • Customer Engagement Solutions - Global Key Competitors Percentage Market Share in 2022 (E)
  • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E)
  • Importance of Customer Engagement Should Never Be Undermined. Here's Why
  • The Rise of Digital Marketing Changes the Rules of Customer Engagement
  • Digitalization of Marketing Brings Opportunities for Making Customer Engagement More Easy, Real-Time, Powerful & Rewarding: Global Spending on Digital Advertising & Marketing (In US$ Billion) for Years 2021, 2023, 2025 and 2027
  • The Never-Ending "Race" Between the Virus & Vaccines Continues. Amidst this Chaotic Battle, Where is the World Economy Heading Now & Beyond?
  • As Omicron Strain Fuels Fresh Waves of Infections Across the Globe, Mutating Coronavirus is the New Pandemic Challenge in 2022
  • With New Strains Emerging at an Alarming Rate, Focus Shifts to Booster Doses & Vaccine Tweaking. But How Practical Is It to Implement Them?
  • With Vaccinated Population Showing Signs of Declining Clinical Protection, Booster Doses Are Emerging Into a Necessity to Restore Vaccine Effectiveness, but this Strategy is Not Within Reach for Most Countries: Number of Booster Doses Administered Per 100 People by Country as of December 2021
  • At the Dawn of 2022, We Leave Behind Millions of Deaths Due to New Strains & Once Again Stare at an Impending Catastrophe
  • How & When Will the World Be Vaccinated? Global Number of Annual COVID-19 Vaccine Doses (In Million) for Years 2020 through 2025 by Geographic Region/Country
  • Split Scenarios Unfold: The Great Vaccine Divide Emerges
  • With Low Vaccination Rates in Africa Emerging Into a Global Security Issue, Vaccine Imbalances Will Stretch the Pandemic Further into 2022: Global Percentage (%) of Population Administered With Vaccines by Region as of January 2022
  • Amid this Prolonged Pandemic, Why Should Businesses Care About Progress on Vaccinations?

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

  • Accelerated by the Pandemic, High Customer Churn Rates Heightens the Focus on Customer Engagement
  • Customer Churn Rate is the Barometer that Measures the Need for More Effective & Efficient Customer Engagement Solutions: Global Customer Churn Rate (In %) by Industry for the Year 2022
  • Metaverse Makes Its Disruptive Appearance On the Scene, Upending Customer Engagement
  • Robust Outlook for Metaverse Means Companies Wanting to Engage Customers Should Take Note
  • With the Promise of Revolutionizing the Internet, Metaverse Offers An Attractive Medium for Customer Engagement: Global Market for Metaverse (In US$ Billion) for Years 2021, 2023, 2025 and 2027
  • Customer Engagement in the Metaverse: A Review
  • Loyalty Programs Emerge as an Attractive Way to Increase Customer Engagement
  • The Spectacular Rise of eCommerce and mCommerce Bodes Well for Adoption of Customer Engagement Solutions
  • Massively Growing Opportunity for eCommerce Strengthens the Business Case for eCommerce Customer Engagement: Global B2C E-Commerce Sales in US$ Trillion for the Years 2017, 2019, 2021 and 2023
  • RCS Emerges as a Powerful Addition to Customer Engagement Strategies
  • Conversational Commerce, An Effective Way to Enhance Customer Engagement
  • Social Commerce Emerges Into the Spotlight for its Ability to Enhance Customer Engagement
  • As the Primary Touch Point for Customer Engagement, Call Centers Become the Focus Area for Improvement
  • The Need of the Hour is to Improve the IVR Experience
  • AI to Revolutionize Customer Experience (CX) & Engagement

4. GLOBAL MARKET PERSPECTIVE

III. MARKET ANALYSIS

IV. COMPETITION

For more information about this report visit https://www.researchandmarkets.com/r/4hgyob

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Contacts

ResearchAndMarkets.com
Laura Wood, Senior Press Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900