SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud contact center software for the digital enterprise, has been named a winner of the 2018 Aragon Research Innovation Award for Intelligent Contact Center.
“Artificial intelligence is poised to transform the contact center and impact customer expectations for years to come,” said Jim Lundy, CEO and Lead Analyst, Aragon Research. “We awarded Five9 with our Innovation award because they are leveraging visionary use of technology to not only adapt as markets change, but to actively disrupt and inform how their markets will evolve.”
The Aragon award recognizes providers leveraging visionary use of technology to not only adapt as markets change, but to actively disrupt and inform how their markets will evolve. Five9 was formally presented with the award on December 6th, 2018 at Aragon Transform, the annual Aragon Research awards ceremony.
“Call centers play a critical role in the customer sales and service journey,” said Jim Hickey, VP of Products. “The introduction of AI into the contact center promises to turn every interaction into an amazing experience by leveraging the power of AI to deliver intelligent insight and guidance to the agent.”
The identification of an Aragon Research award winner is not an endorsement by Aragon Research of any vendor, product, or service.
About Five9
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences.
For more information visit www.five9.com.
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