SAN FRANCISCO--(BUSINESS WIRE)--Revel Systems, a feature-rich Point of Sale and complete business management platform, today announced integration with RedShift, a voice and language platform innovator of multi-channel conversational order-ahead interfaces for restaurants. Through this collaboration, Revel customers can quickly deploy voice-ordering technology. This gives them the competitive advantage of new, exciting and easy-to-use consumer touch-points that facilitate both accurate ordering and brand loyalty.
Revel’s APIs seamlessly integrate with those of RedShift, which are configured uniquely for each customer’s menu to ensure accuracy. Once configured, the RedShift platform receives natural language customer input - text or voice - and returns a structured order that can be directly submitted to the Revel POS.
“Voice recognition technology is poised to revolutionize the customer experience and online ordering process,” said Erick Kobres, Chief Technology Officer of Revel Systems. “Up until now, consumers had been burdened with multiple screens during the online ordering process. Now, with the commercial release of this voice technology, customers and restaurants alike will benefit from fast, frictionless ordering.”
RedShift recently earned Amazon Alexa Certification allowing its platform to become widely available to Amazon customers. RedShift’s platform provides a high-degree of voice recognition accuracy with the ability to interact with customers through complex menu choices and frequent order changes across multiple devices. As a result, order efficiency is improved and transaction time from order to payment is shortened.
“Voice is emerging as the new user interface,” said Chris Glauch, co-CEO, RedShift. “This integration catapults voice ordering to a new level. While other restaurant brands offer only the option to order from your history, we are able to augment that functionality by allowing a true multi-channel voice-order ahead interface. In looking ahead, our customers should expect voice-ordering from all of our brands.”
Ziggi’s Coffee, a growing Colorado-based coffee shop franchise, is the first company to benefit from this partnership integration. Ziggi’s deployed RedShift’s conversational voice platform while integrating it with Revel’s Point of Sale platform, thereby allowing its customers to use voice technology to order their favorite coffee drinks in real-time on iOS smartphones, with Echo device availability coming soon. Customers may customize their drink order, add to their order and have it ready upon arrival at Ziggi’s. All orders are sent directly to Revel, alerting the barista to make the drink and place them in a special location for pickup.
“Revel’s POS, when combined with RedShift’s platform, provides a high-degree of voice accuracy,” said Kathryn Bleeker, Director of Marketing, Ziggi’s. “Our customers rely on not only a superior cup of coffee, but also superior customer service. Now, with our ‘order-ahead’ feature, customers can order while on-the-go, without having to navigate through a menu.”
About Revel Systems
Revel Systems, founded in 2010 in San Francisco, provides a feature-rich business platform that accelerates merchant success. Designed to maximize security, stability, ease of use, and service delivery, Revel’s ecosystem replaces bulky, expensive legacy solutions with a quick, intuitive iOS-based POS platform that combines cloud-based technology and the mobility of the iPad. We work with all businesses—from small merchants to global enterprises—looking to modernize, future-proof their operations, and implement a system that adds value through incremental revenue, cost reduction, and a better experience for customers and employees. For more information on the next generation Point of Sale platform, please visit http://revelsystems.com/.
About RedShift Voice Technology (RSVT)
RedShift Voice-as-a-Service platform enables any company to design conversational interfaces for mobile apps and connected devices within the restaurant industry. By leveraging the power of Artificial Intelligence, Machine Learning and Natural Language Processing, we help brands create a frictionless online ordering experience. The order-ahead voice interface allows companies to reach customers anywhere by connecting to all of their hands-free devices from iOS, Android, Amazon Echo, and Google Home. For more information, visit http://www.redshiftcompany.com
About Ziggi’s Coffee
Ziggi’s Coffee, the leading specialty coffee shop and drive-thru franchise, is dedicated to serving only the finest sustainably-sourced coffee, uniquely handcrafted drinks, and amazingly tasty breakfast, lunch and snack options. Founded in 2004, the Colorado-based company is on a mission to elevate the standard of service within the coffee shop industry. From specializing in a variety of great-tasting coffee and food items to providing fast and friendly service, the Ziggi’s Coffee brand is focused on creating a positive experience that is faster, more authentic and convenient for the demand of consumers seeking higher-quality coffee and food options on the go. In addition to its distinctive menu and superior service, Ziggi’s Coffee is also committed to making a positive difference in the local communities it serves. With 11 existing Colorado locations, and additional units in development, Ziggi’s Coffee is positioned to quickly grow its presence in a variety of communities across the U.S. To learn more about Ziggi’s Coffee and its franchising opportunities, visit http://www.ziggiscoffee.com/franchise or follow Facebook, Twitter and Instagram.