INDIANAPOLIS--(BUSINESS WIRE)--National Government Services, Inc., announced today that its Next Generation Desktop (NGD) program has maintained its Capability Maturity Model Integration (CMMI) ® Maturity Level 5 appraisal, the highest process maturity level an organization can reach. The NGD was originally appraised at CMMI Level 5 status in November 2014.
To maintain a Level 5 appraisal, an organization must demonstrate to independent appraisers that it has continually innovated and improved processes based on a quantitative understanding of business objectives and performance needs. NGD has not only maintained the Level 5 appraisal but continued to bring enhanced value to its customer, the Centers for Medicare & Medicaid Services (CMS).
The CMMI maturity levels are often used by government agencies and Fortune 500 companies to evaluate the potential for organizations to consistently deliver quality solutions on time and within budget. Developed by the Software Engineering Institute of Carnegie-Mellon University, the CMMI model is divided into five maturity levels that cover a variety of process areas, including collaboration with customers and partners.
“Government contractors have a duty to continually offer their customers extraordinary services. It’s no longer acceptable to think that what you delivered yesterday will suffice for tomorrow,” said National Government Services President Fran Gary. “Maintaining its CMMI Level 5 appraisal is a testament to our NGD Team’s ‘customer-first’ mind-set and dedication to continual improvement.”
As the awardee of the NGD contract, National Government Services developed and maintains a standardized single desktop application for customer care agents to respond to inquiries into the 1-800-MEDICARE call center. This program is powered through National Government Services’ federal health IT solutions.
About National Government Services, Inc.
For more than 50 years, National Government Services and its predecessor companies have been a trusted partner and innovative leader in federal health care contracting. Employing approximately 1,700 associates, National Government Services is committed to providing robust health information technology and administrative services. As a Medicare contractor for the Centers for Medicare & Medicaid Services (CMS), National Government Services processes more than 230 million Medicare claims and administers benefits of approximately $77 billion from the Medicare Trust Fund annually. Additional information about National Government Services is available at www.ngsservices.com.