The Robots are Here: Keys to RPA Success - Research and Markets

DUBLIN--()--The "The Robots are Here: Keys to RPA Success" report has been added to Research and Markets' offering.

This Special Report explores why organizations are adopting service automation technologies such as RPA and CA. You'll learn what outcomes they are achieving, and uncover the 20 critical practices they use to achieve multiple business benefits - including more satisfied employees!

Even though robotic process automation (RPA) and cognitive automation (CA) tools promise huge business value, potential adopters remain skeptical. They wonder what organizations are adopting service automation, and what outcomes they are achieving. Adopters wonder about the range of risks they run when seeking to leverage the power of automation tools, when success is not guaranteed.

To answer these questions, authors Mary Lacity and Leslie Willcocks surveyed and interviewed service automation adopters, providers and advisors.

This New Special Report documents their findings, including the RPA triple win emerging from the successful organizations. It also details eight RPA and CA adoption cases to show you how automation was carried out, and the multiple emerging benefits.

Finally, you'll get detailed access to the 20 action principles common to successful organizations. Enact them in your organization to succeed with the new generation of service automation tools.

Key Topics Covered:

The Triple Win of RPA

Customer Value

Shareholder Value

Employee Value

Client Adoption Stories

Case 1: Royal DSM Adopts Redwood Software

Case 2: SEB Adopts IPsoft

Case 3: AP Adopts Automated Insights

Case 4: Telefonica Adopts Blue Prism

Case 5: NPower Adopts Blue Prism

Case 6: VHA Adopts Automation Anywhere

Case 7: Virgin Trains Adopts Celaton

Case 8: Xchanging Adopts Blue Prism

What Practices Lead to Multiple Business Benefits from Service Automation?

Action Principles: Strategy

1. Strategic Service Automation Requires Cultural Adoption by the C-Suite

2. Include Multiple Expected Benefits in Business Cases for Service Automation

3. Beware of Hype

4. Understand That Service Automation Is a Continuum of Many Tools and Platforms Suited for Different Types of Work

5. Consider Carefully the Best Sourcing Option

Action Principles: Launch

6. Take Some Risks

7. Select Exciting POCs That Remove Pain Points and Will Get Noticed

8. Develop Criteria for the Automatability of Processes

9. Make Gains from Automating Subprocesses

10. Test Service Automation Capabilities with a Controlled Experiment

11. Redesign Human Work for Robotic Work

Action Principles: Change Management

12. Recognize That Service Automation Needs a Sponsor, Project Champion, and Project Manager

13. Let Business Operations Lead (So Far)

14. Bring IT On Board Early

15. Pay Careful Attention to Internal Communications; Send the Right Message to Staff

Action Principles: Building Mature Capabilities

16. Establish Center of Excellence

17. Rethink Talent Development for Skills Needed for an Enterprise Automation Capability

18. Continually Improve the Automated Processes

19. Reuse Components to Scale Quickly and to Reduce Development Costs

20. Multiskill the Robots

Conclusion

Appendix A: Overview of Service Automation Tools

Appendix B: Research Methodology

Companies Mentioned

  • AP
  • Automated Insights
  • Automation Anywhere
  • Blue Prism
  • Celaton
  • IPsoft
  • NPower
  • Redwood Software
  • Royal DSM
  • SEB
  • VHA
  • Virgin Trains
  • Xchanging

For more information about this report visit https://www.researchandmarkets.com/research/8rgkt8/the_robots_are

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
Related Topics: Robotics

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
Related Topics: Robotics