MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT) today announced that it will participate in numerous online and live events this month with a focus on the power of customer engagement, customer centricity and the sharing of real-time intelligence.
October 12; Webinar
Kelly Koelliker, director, global solutions marketing, will present “Innovations and Trends in Customer Service” at 2 pm ET. This session will explore the expectations of today’s consumers—from customers being able to connect with businesses whenever and however they choose, to businesses being able to interact and maintain context throughout every phase of the customer interaction. Click here to register.
October 16-19; Las Vegas, Nevada
Jon Allen, general manager, communities, will present “Redefining ROI: Win BIG with Social Communities” on October 19 at 6:30 pm PT. Attendees will hear about why it’s critical not to gamble with customer relationships and how to measure “return on interaction” by effectively listening to the voice of customer.
Contact Center Forum
October 22–24; Coral Gables, Florida
Jenni Palocsik, sr. director, global solutions marketing, will moderate the panel discussion “Metrics & Data: When to Stop Analyzing and Take Action” on October 23 at 8 am ET. Customer care industry experts on the panel will discuss the best metrics to put in place to measure performance, align the voice of the customer and impact the cost of running a contact center, as well as share tips for making today’s contact centers profitable and sustainable.
October 25; Webinar
Jenni Palocsik, senior director, solutions marketing, will present “The Evolution of Contact Centers to Customer Engagement Centers” at 2 pm ET. Attendees will learn why the next phase of customer support will rely on Customer Engagement Centers (CEC)—the technologies, applications, people and processes that interact with customers across channels, while retaining customers' context—to provide consistent and efficient customer service, and fulfill the promise of omnichannel support. Click here to register.
To learn more about Verint Customer Engagement™ solutions, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2017, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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