BETHESDA, Md.--(BUSINESS WIRE)--Dovetail Systems, Inc., the developer of Gusto® Point of Sale (POS), is proud to present a breakout session at this year’s Foodservice Technology Conference (FSTEC). The session will outline challenges of and best practices for enabling multi-channel guest experience platform solutions, how to better engage current customers and how to attract new customers. Alongside Dovetail’s Founder and Chief Technology Officer, Bill Draper, the panel will include Saladworks President and Chief Executive Officer, Patrick Sugrue, and Executive Vice President of Sales at Punchh, Jeremy Theisen.
Customer engagement is key to a brand’s success both physically and digitally. The esteemed panel will touch on how leveraging Gusto’s application programing interface (API) first multi-channel commerce platform, coupled with a market leading marketing and customer relationship management (CRM) product such as Punchh helps restaurant chains, like Saladworks, connect with their customers through kiosk, mobile ordering, web ordering, and traditional in-store POS. Bill Draper will explain the emerging importance that multi-channel commerce enablement is having on the restaurant industry, “Increasing guest engagement through customized and personalized guest experiences, whether at the counter, web and mobile ordering, or self-service kiosks, is how the successful restaurant operator will thrive in the coming years. These technologies, when properly implemented, increase business and are becoming expected by the next generation of customers raised on technology.”
About Dovetail Systems, Inc.
Based in Bethesda, MD, Dovetail’s Gusto POS systems offers restaurant operators an industry leading cloud-deployed, enterprise point of sale platform. Gusto is easy to deploy and use by operators. The product has a robust set of integration solutions with leading restaurant industry partners. Dovetail has been selected by over 25 restaurant chains as their next-generation POS platform. For more information please contact Mary Kate McNerney, Marketing Associate, at 1-844-464-8786 ext. 202 or firstname.lastname@example.org.