SAN FRANCISCO--(BUSINESS WIRE)--RichRelevance®, the global leader in omnichannel personalization, today announced that Michael Ni has joined the company as Chief Marketing Officer. Based in San Francisco, Ni will lead RichRelevance’s Strategy, Marketing, and Partner Ecosystem initiatives, as well as build the company’s brand as it expands its offerings and broadens into new vertical markets.
“More and more companies across both B2C and B2B industries rely on RichRelevance’s real-time personalization platform to drive brand engagement by delivering the most relevant experiences across the customer journey,” said Carl Theobald, President and CEO of RichRelevance. “Mike’s strategic marketing expertise combined with his proven track record of driving growth will be critical as we continue to extend our leadership position in the personalization market.”
“RichRelevance is poised for rapid growth as companies across industries recognize the criticality, as well as the complexity to harness big data, AI, and human insight at every interaction to drive conversion and brand engagement,” said Ni. “Already working with some of the biggest brands and innovators in customer experience, RichRelevance is the only personalization solution positioned to effectively blend both machine and human intelligence to deliver a branded experience at enterprise scale. I am excited to work with Carl and the RichRelevance team as we help brands transform every customer interaction into a personal experience.”
Ni has more than 20 years of experience leading marketing and strategy for some of the world’s most successful enterprise technology companies, spanning software, consumer packaged goods, digital media, and eCommerce. Ni previously served as CMO of Avangate, where he helped establish Avangate’s leadership in Digital Commerce resulting in over 6X revenue growth, tripling the customer base, as well as Avangate’s Affiliate Network being named one of the world’s top 3 Digital Goods Networks.
Prior to Avangate, Ni served as VP Products at Amdocs, where he drove customer management, retail, and commerce applications. Prior, Ni has held executive positions at leading software vendors, startups, and in strategy consulting. These roles include VP of Strategy and Product at Oracle / PeopleSoft; VP of Product and Operations at venture-backed OnePage (acquired by Sybase, Inc.); as well as Marketing Strategy Consultant at PriceWaterhouseCoopers. Ni received an MBA from Harvard Business School, an MS from Stanford University, and a BS from MIT.
RichRelevance is the global leader in omnichannel personalization and is used by more than 200 multinational companies to deliver the most relevant and innovative customer experiences across web, mobile and in store. RichRelevance drives more than one billion decisions every day, and has generated over $20 billion in sales for its clients, which include Office Depot, Petit Bateau, and Marks & Spencer. Headquartered in San Francisco, RichRelevance serves clients in 42 countries from 9 offices around the globe.