Worldwide Customer Care Market Shares 2017 - Research and Markets

DUBLIN--()--The "Customer Care: Worldwide Market Shares 2016" report has been added to Research and Markets' offering.

This report assesses which vendors are leading in the customer care systems market for the telecoms industry, and provides profiles of the leaders and their challengers. Growth in the product segment was driven by communications service providers' aim of enabling digital experience for their customers, while the professional services segment declined due to a reduction in call centre outsourcing business.

This Market Share Report Provides:

  • Detailed market share data for the customer care systems market overall, as well as four sub-segments:
    • Customer relationship management (CRM)
    • Customer interaction
    • Subscriber management
    • Device management
  • A summary of key developments in the market overall and in each sub-segment
  • Detailed profiles of 26 vendors in this market, and summaries of other players.

Companies Mentioned

  • Accenture
  • Amdocs
  • Atos Consulting
  • Avaya
  • Brand Embassy
  • Conversocial
  • CSG International
  • Dimelo
  • Ericsson
  • Genesys
  • Hewlett Packard Enterprise
  • Huawei Technologies
  • IBM
  • innoPath
  • Lithium
  • Microsoft
  • NEC/Netcracker
  • Nokia Networks
  • Oracle
  • Pegasystems
  • Salesforce
  • SAP
  • Synapse Mobile Networks
  • Tata Consultancy Services
  • UXP Systems
  • Vlocity

For more information about this report visit https://www.researchandmarkets.com/research/9xt9lh/customer_care

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: CRM (Customer Relationship Management)

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: CRM (Customer Relationship Management)