In this role, McDonald will be responsible for leading the post-sales customer success team and will take responsibility for support; services; knowledge management and training; as well as customer success. McDonald brings more than 25 years of senior executive experience in the IT industry, most recently with EiQ Networks as VP of Global Services, where he led the North American expansion of the service delivery team by opening a Canadian subsidiary and incorporating technical account advocates into the EiQ SaaS offering. Prior to that he led North American operations for Sophos, including building and managing the professional services and support organization. He started his career at Seanix, PCsupport.com and Accpac, where he played significant roles in support leadership, operations, client services and sales.
According to Neelan Choksi, Tasktop president and COO, “Our business has grown tremendously over the past couple of years as demand for our value stream integration solutions has skyrocketed. As DevOps, Agile and Lean Software methodologies have had to scale to meet the needs of large enterprises and agencies, having a connected end-to-end environment from idea to deployment is critical. Bruce has scaled customer success departments at numerous organizations in the past, and we are excited to bring that experience and leadership to Tasktop, to our customers and to the members of our customer success team.”
"I am excited to be joining a visionary company that is defining the category of value stream integration,” said McDonald. “The passion, intelligence and commitment of the Tasktop team is invigorating, and I am looking forward to helping our customers achieve great success in improving their software development processes."
Over one million users employ Tasktop’s Value Stream Integration technology to transform software development and delivery. Tasktop not only unifies the software development and delivery team, but also provides unprecedented visibility into the business critical processes of software delivery. Tasktop customers are the global leaders in financial services, insurance, government and manufacturing, and include 43 of the Fortune 100, 11 of the top banks in the world, six of the top six health plans and four of the top ten US insurance companies. Partners, including CA, HPE and IBM, rely on our independent, vendor-neutral role to connect their customers’ software delivery disciplines via OEM distributions of our products. For more information about Tasktop, please visit: http://tasktop.com.