NEW YORK--(BUSINESS WIRE)--Diligent Corporation, the leading provider of secure board collaboration solutions to over 4,700 organizations and 140,000 users worldwide, today announced that it has been selected as a winner of Frost & Sullivan’s 2017 Customer Service Excellence (CSE) Recognition Program. The program honors outstanding performance and achievement in distinct areas of customer service. Diligent was recognized for excellence in the omni-channel customer experience.
The CSE Recognition Program honors organizations and individuals that are breaking new ground in customer service excellence. Nominations were received by companies who have demonstrated achievement in one of five categories: Omni-channel Customer Experience, Artificial Intelligence, Web Customer Experience, Social Media Customer Engagement and Customer Engagement Analytics. There are several honorees in each category, from which one Highest Achiever is identified.
Diligent is frequently recognized for its customer service excellence. Its Customer Success team provides one-on-one training for every user, via in-person meetings, phone tutorials, or even weekend house calls. This service is provided to customers at no extra charge, whether it’s training for a brand-new user or a long-time customer interested in knowing the latest and greatest. Of the company’s 800+ new clients in 2016, 99% rated Diligent at least a 4 out of 5 for delivering on a successful implementation. The company also uses a “follow the sun” model by staffing Customer Support employees in North America, Europe and New Zealand to provide unlimited, 24/7/365 phone and email support as a standard feature of all contracts.
“We are proud to offer our users the most innovative and secure board communication technologies, and along with it, the personalized, high-touch customer service experience that enable them to fully experience the full benefits of our solutions,” said Brian Stafford, CEO at Diligent Corporation. “This recognition is a testament to the hard work and dedication of our Customer Success and Support teams who consistently looks for ways to raise the bar and deliver value to our global user base.”
CSE Recognition Program honorees will receive their awards on October 18, 2017 at the 13th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach, California. In addition, the Customer Service Excellence High Achiever for each category will be announced at the event.
About Diligent Corporation
Diligent is the leading provider of secure corporate governance and collaboration solutions for boards and senior executives. Over 4,700 clients in more than 75 countries and on all seven continents rely on Diligent to provide secure, intuitive access to their most time-sensitive and confidential information, ultimately helping them make better decisions. The Diligent Boards (formerly Diligent Boardbooks) solution speeds and simplifies how board materials are produced, delivered and collaborated on via any device, removing the security concerns of doing this by courier, email and file sharing. Visit www.diligent.com or follow us on Twitter @diligentHQ to learn more.