Balfour Beatty Communities Exceeds Record of Awards in Customer Service for Army Housing Portfolio

MALVERN, Pa.--()--Balfour Beatty Communities (BBC), a leading provider of property management, development and related real estate services for the multifamily, military and student housing markets, has earned Platinum A List and A List awards by providing exceptional customer service to residents at its Army housing communities. The recognition is awarded based on the responses residents provide for an annual comprehensive satisfaction survey managed by CEL & Associates, Inc., a nationally recognized benchmarking firm. This year, BBC Army properties surpassed its previous record of total awards won through this survey, by earning 25 awards overall.

“As a company, we aim to raise the bar when it comes to the overall experience we deliver to our residents,” said Anne-Marie Niklaus, senior vice president of Balfour Beatty Communities. “We’re proud that our committed employees provided even greater customer service to our residents serving our country in the Army and their families.”

Residents across the BBC Army housing portfolio annually give their feedback on the service provided by their management team, including leasing and operations, quality and resolution response time for maintenance requests and features in each unit.

Four Platinum A List awards and 21 A List awards were earned for Balfour Beatty Communities-managed Army housing communities located at Carlisle Barracks (PA), Fort Detrick (MD), Fort Gordon (GA), Fort Hamilton (NY), Fort Jackson (SC), Picatinny Arsenal (NJ), Fort Stewart (GA), Marne Point UPH (GA), West Point (NY) and White Sands Missile Range (NM). The Platinum A List recipients included Carlisle Barracks, Fort Gordon, Fort Jackson and Fort Stewart.

The A List Awards for Customer Service, developed by CEL & Associates, Inc., recognize companies whose management performance and commitment to the highest level and quality of customer service are considered to be the best in the industry. CEL is the largest independent surveyor of customer opinions in the real estate industry and conducts more than 2,500,000 customer surveys annually to establish service and performance benchmarks use throughout the U.S.

About Balfour Beatty Communities

Balfour Beatty Communities, LLC is a diversified real estate services company delivering development, design, financing, construction, renovation, property and facilities management services in the multifamily, student and military housing sectors. A leader in the industry, Balfour Beatty Communities has more than 50,000 residential units and $6 billion in real estate assets under management and has developed or renovated more than 29,000 units with a total value of close to $4 billion. Headquartered outside Philadelphia, PA, Balfour Beatty Communities has more than 1,200 employees and is a subsidiary of Balfour Beatty Investments, Inc.

Balfour Beatty Investments is part of Balfour Beatty plc, a global leader in construction services, support services, and infrastructure investment.

Contacts

Balfour Beatty Communities
Maureen Omrod
Corporate Communications Director
610-355-8136
momrod@bbcgrp.com

Contacts

Balfour Beatty Communities
Maureen Omrod
Corporate Communications Director
610-355-8136
momrod@bbcgrp.com